Intermittent call failures for a subset of customers using our Integrated Experience solution in the NAM region

Incident Report for Vonage Contact Centre (VCC)

Resolved

This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.

Posted Sep 20, 2021 - 15:08 BST

Monitoring

Service is now recovered and we are monitoring. If you are still experiencing issues, please contact Support.

Posted Sep 17, 2021 - 16:21 BST

Investigating

We are currently aware of an ongoing issue affecting the Integrated Experience solution. Our Incident Management team is investigating the issue with priority.

Posted Sep 16, 2021 - 22:40 BST