WebRTC IP addresses change

Scheduled Maintenance Report for Vonage Contact Centre (VCC)

Completed

The scheduled maintenance has been completed.

Posted Nov 02, 2021 - 09:00 GMT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Nov 01, 2021 - 09:00 GMT

Scheduled

Vonage is adding new WebRTC media servers beginning November 15, 2021.

If you use an outbound firewall you may need to add new IP addresses to your allowlists before this change is implemented. Failure to add the required IP addresses by November 15, 2021, could result in VCC agents experiencing problems making and receiving calls using WebRTC (a web technology we use to allow agents to make and receive VCC calls within their browser).

For a list of up-to-date IP addresses, please visit the WebRTC section within the following online documentation:
https://newvoicemedia.atlassian.net/wiki/spaces/DP/pages/2503377017/Firewall+configuration

If you have any questions, please contact your Account Manager, Customer Success Manager, or the Vonage support team.

Thank you.

Posted Aug 19, 2021 - 13:07 BST

This scheduled maintenance affected: EMEA - London (WebRTC), EMEA - Frankfurt (WebRTC), APAC - Sydney (WebRTC), and APAC - Singapore (WebRTC).