This issue has been resolved. If you are still affected by this issue, please reload your Google Chrome browser. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.
Posted Sep 07, 2021 - 21:17 BST
Monitoring
Service is now recovered and we are monitoring. If you are still experiencing issues please contact Support.
Posted Sep 07, 2021 - 18:06 BST
Update
Service is now recovered and we are monitoring. If you are still experiencing issues please contact Support.
Posted Sep 07, 2021 - 18:06 BST
Update
We have diverted the WebRTC traffic to the alternate endpoint, if you are continuing to experience the issue please restart the extension.
Posted Sep 07, 2021 - 17:23 BST
Identified
We have identified the problem affecting customers using WebRTC. We are actively working to recover service.
Posted Sep 07, 2021 - 17:15 BST
Investigating
We are currently aware of an ongoing issue affecting calls using WebRTC in the NAM region. Our Incident Management team is investigating the issue with priority.