Calls failing in Frankfurt node

Incident Report for Vonage Contact Centre (VCC)

Resolved

This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.

Posted Jul 20, 2021 - 17:00 BST

Monitoring

Service is now recovered and we are monitoring. If you are still experiencing issues please contact support.

Posted Jul 20, 2021 - 16:30 BST

Identified

We have identified the problem with call connectivity in Frankfurt node. We are now progressing to recover service.

Posted Jul 20, 2021 - 16:08 BST

This incident affected: EMEA - Frankfurt (Inbound Voice Interactions, Outbound Voice Interactions).