EMEA VCC node (EU2) down

Incident Report for Vonage Contact Centre (VCC)

Resolved

This incident has been fully resolved. Our Incident Management team will provide a formal Incident Report to the affected customers once the root cause investigation has been fully completed.
We apologise for any inconvenience this has caused.

Posted Jan 18, 2021 - 15:53 GMT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 17, 2021 - 16:38 GMT

Update

We are continuing to work on a fix for this issue. Thank you for your patience.

Posted Jan 17, 2021 - 15:38 GMT

Identified

The issue has been identified and a fix is being implemented.

Posted Jan 17, 2021 - 15:05 GMT

Investigating

We are currently investigating an issue were small proportion of EMEA accounts is not accessible.

Posted Jan 17, 2021 - 14:31 GMT