IR27241 - call connectivity issues in APAC region

Incident Report for Vonage Contact Centre (VCC)

Resolved

This issue has been resolved. We are now working to generate a full root cause analysis, which will be shared in the form of an Incident Report with affected customers.

Posted Dec 04, 2025 - 11:17 GMT

Monitoring

We have identified the problem with one of our carrier partners. Mitigations have been applied to restore service and we are working with the carrier to fully remediate the root cause.

Posted Dec 03, 2025 - 16:22 GMT

Investigating

We are currently aware of an ongoing network issue involving our partner GTT in APAC region. Our Incident Management team is investigating the issue with priority

Posted Dec 03, 2025 - 13:29 GMT

This incident affected: APAC - Sydney (Inbound Voice Interactions, Outbound Voice Interactions) and APAC - Singapore (Inbound Voice Interactions, Outbound Voice Interactions).