All Systems Operational
EMEA - London Operational
Inbound Voice Interactions Operational
Outbound Voice Interactions Operational
ContactPad Operational
VCC Platform Supervisor & Admin Operational
Connect (Dialer) Operational
Omnichannel Interactions Operational
Motivate & Inspire Operational
Workforce Management (WFM) Operational
APIs Operational
WebRTC Operational
Statistics / Reporting Operational
Conversation Analyzer Operational
PCI Payments Operational
SMS Operational
Salesforce.com Integration Operational
ZenDesk Integration Operational
ServiceNow Integration Operational
Zoho Integration Operational
SAP Integration Operational
Hosted IP PBX Operational
Online Documentation (docs.newvoicemedia.com) Operational
Community Hub Operational
Service Cloud Voice (SCV) Operational
AI Studio Virtual Assistant Operational
EMEA - Frankfurt Operational
Inbound Voice Interactions Operational
Outbound Voice Interactions Operational
ContactPad Operational
VCC Platform Supervisor & Admin Operational
Connect (Dialer) Operational
Omnichannel Interactions Operational
Motivate & Inspire Operational
Workforce Management (WFM) Operational
APIs Operational
WebRTC Operational
Statistics / Reporting Operational
Conversation Analyzer Operational
PCI Payments Operational
SMS Operational
Salesforce.com Integration Operational
ZenDesk Integration Operational
ServiceNow Integration Operational
Zoho Integration Operational
SAP Integration Operational
Hosted IP PBX Operational
Online Documentation (docs.newvoicemedia.com) Operational
Community Hub Operational
Service Cloud Voice (SCV) Operational
AI Studio Virtual Assistant Operational
NAM - Richmond Operational
Inbound Voice Interactions Operational
Outbound Voice Interactions Operational
ContactPad Operational
VCC Platform Supervisor & Admin Operational
Connect (Dialer) Operational
Omnichannel Interactions Operational
Motivate & Inspire Operational
Workforce Management (WFM) Operational
APIs Operational
WebRTC Operational
Statistics / Reporting Operational
Conversation Analyzer Operational
PCI Payments Operational
SMS Operational
Salesforce.com Integration Operational
ZenDesk Integration Operational
ServiceNow Integration Operational
Zoho Integration Operational
SAP Integration Operational
Hosted IP PBX Operational
Online Documentation (docs.newvoicemedia.com) Operational
Community Hub Operational
Service Cloud Voice (SCV) Operational
AI Studio Virtual Assistant Operational
NAM - Portland Operational
Inbound Voice Interactions Operational
Outbound Voice Interactions Operational
ContactPad Operational
VCC Platform Supervisor & Admin Operational
Connect (Dialer) Operational
Omnichannel Interactions Operational
Motivate & Inspire Operational
Workforce Management (WFM) Operational
APIs Operational
WebRTC Operational
Statistics / Reporting Operational
Conversation Analyzer Operational
PCI Payments Operational
SMS Operational
Salesforce.com Integration Operational
ZenDesk Integration Operational
ServiceNow Integration Operational
Zoho Integration Operational
SAP Integration Operational
Hosted IP PBX Operational
Online Documentation (docs.newvoicemedia.com) Operational
Community Hub Operational
Service Cloud Voice (SCV) Operational
AI Studio Virtual Assistant Operational
APAC - Sydney Operational
Inbound Voice Interactions Operational
Outbound Voice Interactions Operational
ContactPad Operational
VCC Platform Supervisor & Admin Operational
Connect (Dialer) Operational
Omnichannel Interactions Operational
Motivate & Inspire Operational
Workforce Management (WFM) Operational
APIs Operational
WebRTC Operational
Statistics / Reporting Operational
Conversation Analyzer Operational
PCI Payments Operational
SMS Operational
Salesforce.com Integration Operational
ZenDesk Integration Operational
ServiceNow Integration Operational
Zoho Integration Operational
SAP Integration Operational
Hosted IP PBX Operational
Online Documentation (docs.newvoicemedia.com) Operational
Community Hub Operational
Service Cloud Voice (SCV) Operational
AI Studio Virtual Assistant Operational
APAC - Singapore Operational
Inbound Voice Interactions Operational
Outbound Voice Interactions Operational
ContactPad Operational
VCC Platform Supervisor & Admin Operational
Connect (Dialer) Operational
Omnichannel Interactions Operational
Motivate & Inspire Operational
Workforce Management (WFM) Operational
APIs Operational
WebRTC Operational
Statistics / Reporting Operational
Conversation Analyzer Operational
PCI Payments Operational
SMS Operational
Salesforce.com Integration Operational
ZenDesk Integration Operational
ServiceNow Integration Operational
Zoho Integration Operational
SAP Integration Operational
Hosted IP PBX Operational
Online Documentation (docs.newvoicemedia.com) Operational
Community Hub Operational
Service Cloud Voice (SCV) Operational
AI Studio Virtual Assistant Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 11, 2023

No incidents reported today.

Dec 10, 2023

No incidents reported.

Dec 9, 2023

No incidents reported.

Dec 8, 2023

No incidents reported.

Dec 7, 2023

No incidents reported.

Dec 6, 2023
Proactive alert: Salesforce Service Cloud Voice issues
Resolved - This incident has been resolved.
Dec 6, 19:15 GMT
Investigating - We are aware that Salesforce is experiencing an issue impacting their Service Cloud Voice services. Please contact Salesforce if you are affected by this issue.
Dec 6, 14:35 GMT
Dec 5, 2023

No incidents reported.

Dec 4, 2023

No incidents reported.

Dec 3, 2023

No incidents reported.

Dec 2, 2023

No incidents reported.

Dec 1, 2023

No incidents reported.

Nov 30, 2023
IR26951 - Agent status and presence not synchronizing - NAM
Resolved - This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.
Nov 30, 09:14 GMT
Monitoring - A fix has been implemented and we are monitoring. In order for the fix to take effect on the affected Dashboard, please have the agents who are impacted by this to re-log on the ContactPad.
Nov 29, 18:17 GMT
Identified - We have identified the problem with Dashboards for a subset of NAM accounts. We are now progressing to recover service.
Nov 29, 17:55 GMT
Update - The incident management team continues to investigate the issue as a top priority.
Nov 29, 17:31 GMT
Investigating - We are currently aware of an ongoing issue affecting the Dashboards for the NAM region. Our Incident Management team is investigating the issue with priority.
Nov 29, 15:40 GMT
Nov 29, 2023
Nov 28, 2023

No incidents reported.

Nov 27, 2023

No incidents reported.

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