All Systems Operational

EMEA - London Operational
Inbound Voice Interactions Operational
Outbound Voice Interactions Operational
ContactPad Operational
VCC Platform Supervisor & Admin Operational
Connect (Dialer) Operational
Omnichannel Interactions Operational
Workforce Management (WFM) Operational
APIs Operational
WebRTC Operational
Statistics / Reporting Operational
Conversation Analyzer Operational
PCI Payments Operational
SMS Operational
Salesforce.com Integration Operational
ZenDesk Integration Operational
ServiceNow Integration Operational
Zoho Integration Operational
SAP Integration Operational
Online Documentation Operational
Community Hub Operational
Salesforce Voice (Service Cloud Voice) Operational
AI Studio Virtual Assistant Operational
Integrated Experience (ContactPad embedded in VBC) Operational
Operator Connect Operational
VCC Mobile Operational
Agent Workspace Operational
VGIS / Customer 360 Operational
Knowledge Operational
EMEA - Frankfurt Operational
Inbound Voice Interactions Operational
Outbound Voice Interactions Operational
ContactPad Operational
VCC Platform Supervisor & Admin Operational
Connect (Dialer) Operational
Omnichannel Interactions Operational
Workforce Management (WFM) Operational
APIs Operational
WebRTC Operational
Statistics / Reporting Operational
Conversation Analyzer Operational
PCI Payments Operational
SMS Operational
Salesforce.com Integration Operational
ZenDesk Integration Operational
ServiceNow Integration Operational
Zoho Integration Operational
SAP Integration Operational
Online Documentation Operational
Community Hub Operational
Salesforce Voice (Service Cloud Voice) Operational
AI Studio Virtual Assistant Operational
Integrated Experience (ContactPad embedded in VBC) Operational
Operator Connect Operational
VCC Mobile Operational
Agent Workspace Operational
VGIS / Customer 360 Operational
Knowledge Operational
NAM - Richmond Operational
Inbound Voice Interactions Operational
Outbound Voice Interactions Operational
ContactPad Operational
VCC Platform Supervisor & Admin Operational
Connect (Dialer) Operational
Omnichannel Interactions Operational
Workforce Management (WFM) Operational
APIs Operational
WebRTC Operational
Statistics / Reporting Operational
Conversation Analyzer Operational
PCI Payments Operational
SMS Operational
Salesforce.com Integration Operational
ZenDesk Integration Operational
ServiceNow Integration Operational
Zoho Integration Operational
SAP Integration Operational
Online Documentation Operational
Community Hub Operational
Salesforce Voice (Service Cloud Voice) Operational
AI Studio Virtual Assistant Operational
Integrated Experience (ContactPad embedded in VBC) Operational
Operator Connect Operational
VCC Mobile Operational
Agent Workspace Operational
VGIS / Customer 360 Operational
Knowledge Operational
NAM - Portland Operational
Inbound Voice Interactions Operational
Outbound Voice Interactions Operational
ContactPad Operational
VCC Platform Supervisor & Admin Operational
Connect (Dialer) Operational
Omnichannel Interactions Operational
Workforce Management (WFM) Operational
APIs Operational
WebRTC Operational
Statistics / Reporting Operational
Conversation Analyzer Operational
PCI Payments Operational
SMS Operational
Salesforce.com Integration Operational
ZenDesk Integration Operational
ServiceNow Integration Operational
Zoho Integration Operational
SAP Integration Operational
Online Documentation Operational
Community Hub Operational
Salesforce Voice (Service Cloud Voice) Operational
AI Studio Virtual Assistant Operational
Integrated Experience (ContactPad embedded in VBC) Operational
Operator Connect Operational
VCC Mobile Operational
Agent Workspace Operational
VGIS / Customer 360 Operational
Knowledge Operational
APAC - Sydney Operational
Inbound Voice Interactions Operational
Outbound Voice Interactions Operational
ContactPad Operational
VCC Platform Supervisor & Admin Operational
Connect (Dialer) Operational
Omnichannel Interactions Operational
Workforce Management (WFM) Operational
APIs Operational
WebRTC Operational
Statistics / Reporting Operational
Conversation Analyzer Operational
PCI Payments Operational
SMS Operational
Salesforce.com Integration Operational
ZenDesk Integration Operational
ServiceNow Integration Operational
Zoho Integration Operational
SAP Integration Operational
Online Documentation Operational
Community Hub Operational
Salesforce Voice (Service Cloud Voice) Operational
AI Studio Virtual Assistant Operational
Integrated Experience (ContactPad embedded in VBC) Operational
Operator Connect Operational
VCC Mobile Operational
Agent Workspace Operational
VGIS / Customer 360 Operational
Knowledge Operational
APAC - Singapore Operational
Inbound Voice Interactions Operational
Outbound Voice Interactions Operational
ContactPad Operational
VCC Platform Supervisor & Admin Operational
Connect (Dialer) Operational
Omnichannel Interactions Operational
Workforce Management (WFM) Operational
APIs Operational
WebRTC Operational
Statistics / Reporting Operational
Conversation Analyzer Operational
PCI Payments Operational
SMS Operational
Salesforce.com Integration Operational
ZenDesk Integration Operational
ServiceNow Integration Operational
Zoho Integration Operational
SAP Integration Operational
Online Documentation Operational
Community Hub Operational
Salesforce Voice (Service Cloud Voice) Operational
AI Studio Virtual Assistant Operational
Integrated Experience (ContactPad embedded in VBC) Operational
Operator Connect Operational
VCC Mobile Operational
Agent Workspace Operational
VGIS / Customer 360 Operational
Knowledge Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Sep 17, 2026

No incidents reported today.

Sep 16, 2026

IR27430 - System Maintenance failure responses from Salesforce
Resolved - Vonage services have been fully restored following today's service interruption reported by Salesforce, which began at 2026-09-16 07:50 UTC. Full resolution of the incident has been confirmed by Salesforce effective 2026-09-16 15:26 UTC. Impacted customers will receive a formal RFO.
If you have any questions, please contact https://www.vonage.com/support/
Sep 16, 21:10 BST
Monitoring - Thank you for your patience following Salesforce reported outage earlier today which may have impacted your Vonage services.

Salesforce Service telemetry has remained healthy across customer-facing Hyperforce environments since 15:26 UTC and their review of recent customer reports has not identified any confirmed ongoing impact related to this incident.

The mitigation remains active, and we're applying additional preventive protections to related service paths while completing final validation.

If you have any questions, please contact https://www.vonage.com/support/
Sep 16, 19:26 BST
Update - Following an outage reported by Salesforce, they are seeing signs of recovery and many customers are coming out of impact.

Salesforce continue to manually restart instances where the automated fix didn't fully resolve the issue.

Customers may continue to experience severe delays, intermittent errors, and inability to access some services.

We'll continue to provide further updates within 3 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Sep 16, 16:17 BST
Update - Following an outage reported by Salesforce, they determined that the rollout didn't fully complete for a number of instances, and some customers may still be experiencing the original issue.

Salesforce is reapplying the fix now and some customers may need to clear cached data or restart their session for full recovery.

We'll continue to provide further updates within 3 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Sep 16, 14:39 BST
Update - Following an outage reported by Salesforce, we continue to monitor the impact on some Vonage services. We are closely engaged with the Salesforce team as they work to resolve the issue.

We'll continue to provide further updates within 3 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Sep 16, 13:53 BST
Update - Following an outage reported by Salesforce, we are monitoring the impact on Vonage services. We are working closely with the Salesforce team as they work to resolve the issue.

We'll continue to provide further updates within 3 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Sep 16, 11:06 BST
Investigating - We are aware of issues that may be impacting some Vonage customers' Salesforce integration due to a Salesforce outage that is affecting multiple regions. Salesforce incident tracking link: https://status.salesforce.com/incidents/20004433

We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Sep 16, 10:00 BST
IR27429 - WebRTC degraded performance
Resolved - Vonage services have been fully restored following today's service interruption, which began at 2026-09-16 07:50 UTC. Full resolution has been confirmed effective 2026-09-16 15:26 UTC. Impacted customers will receive a formal RFO.
If you have any questions, please contact https://www.vonage.com/support/
Sep 16, 21:10 BST
Monitoring - Vonage services continue to show signs of recovery following today's interruption in WebRTC. We'll continue to provide further updates here within 2 hours and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
Sep 16, 19:25 BST
Update - The issue may be impacting WebRTC calls in all regions (update). We are working to resolve the issue as soon as possible.

We'll continue to provide further updates here within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Sep 16, 13:50 BST
Update - We continue to work to resolve the issue that may be impacting WebRTC calls in the EMEA region. We'll continue to provide further updates here within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Sep 16, 13:17 BST
Update - We are working to resolve the issue that may be impacting WebRTC calls in the EMEA region. We'll continue to provide further updates here within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Sep 16, 10:41 BST
Investigating - We are aware of issues that may be impacting WebRTC calls in the EMEA region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Sep 16, 09:37 BST

Sep 15, 2026

IR27426 - Historical Analytics - problems with downloading reports
Resolved - Vonage services have been fully restored following today’s service interruption, which began at 2026-09-14 13:00 UTC (23:00 AEST). Full resolution has been confirmed effective as of 2026-09-15 06:10 UTC (16:10 AEST) . Thank you for your patience and understanding as we worked to restore services as quickly as possible.

If you have any questions, please contact https://www.vonage.com/support/
Sep 15, 07:13 BST
Investigating - We are aware of issues that may be affecting report downloads in Historical Analytics in the APAC region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 4 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Sep 15, 05:54 BST

Sep 14, 2026

No incidents reported.

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

No incidents reported.

Sep 10, 2026

No incidents reported.

Sep 9, 2026

No incidents reported.

Sep 8, 2026

IR27424 - Agent Workspace and Historical Analytics user interface problems
Resolved - Vonage services have been fully restored following today’s service problems, which began at 2026-09-08 13:10 UTC. Full resolution has been confirmed effective as of 2026-09-08 18:30 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible.

If you have any questions, please contact https://www.vonage.com/support/
Sep 8, 21:39 BST
Monitoring - Vonage services continue to show signs of recovery following today's problems with Agent Workspace and Historical Analytics user interface behavior. We'll continue to provide further updates here within 6 hours and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
Sep 8, 20:02 BST
Update - We continue to work to resolve the issue that may be impacting Agent Workspace and Historical Analytics user interface behavior. We'll continue to provide further updates here within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Sep 8, 19:27 BST
Investigating - We are aware of issues that may be impacting Agent Workspace and Historical Analytics user interface behavior. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Sep 8, 18:26 BST

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

IR27423 - 2FA verification emails are not getting through
Resolved - Vonage services have been fully restored following today’s service interruption, which began at 2026-09-04 08:01 UTC. Full resolution has been confirmed effective 2026-09-04 13:37 UTC. Impacted customers will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible.
If you have any questions, please contact https://www.vonage.com/support/
Sep 4, 15:25 BST
Monitoring - Vonage services continue to show signs of recovery following today's interruption in 2FA verification emails. We'll continue to provide further updates here within 6 hours and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
Sep 4, 14:52 BST
Update - We continue to work to resolve the issue that may be impacting 2FA verification emails in the EMEA and NAM regions. We'll continue to provide further updates here within 6 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Sep 4, 13:31 BST
Identified - We identified the issue and applied initial mitigation steps. We continue to work to resolve the issue that may be related to 2FA email problems. We'll continue to provide further updates here within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Sep 4, 12:03 BST
Investigating - We are aware of issues that may be impacting 2FA verification emails in the EMEA region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Sep 4, 10:21 BST
IR27422 - Insights and Stats API problems
Resolved - Vonage services have been fully restored following today’s service interruption, which began at 2026-09-04 07:07 UTC. Full resolution has been confirmed effective as of 2026-09-04 10:14 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible.
If you have any questions, please contact https://www.vonage.com/support/
Sep 4, 11:17 BST
Monitoring - Vonage services continue to show signs of recovery following today's interruption in Historical Analytics and Stats API. We'll continue to provide further updates here within 6 hours and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
Sep 4, 10:25 BST
Investigating - We are aware of issues that may be impacting your Historical Analytics: Scheduled Deliveries, Historical Analytics dashboards, and Stats API queries in the EMEA region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Sep 4, 09:26 BST

Sep 3, 2026

No incidents reported.

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