All Systems Operational
EMEA - London Operational
Inbound Voice Interactions Operational
Outbound Voice Interactions Operational
ContactPad Operational
VCC Platform Supervisor & Admin Operational
Connect (Dialer) Operational
Omnichannel Interactions Operational
Motivate & Inspire Operational
Workforce Management (WFM) Operational
APIs Operational
WebRTC Operational
Statistics / Reporting Operational
Conversation Analyzer Operational
PCI Payments Operational
SMS Operational
Salesforce.com Integration Operational
ZenDesk Integration Operational
ServiceNow Integration Operational
Zoho Integration Operational
SAP Integration Operational
Hosted IP PBX Operational
Online Documentation (docs.newvoicemedia.com) Operational
Community Hub Operational
EMEA - Frankfurt Operational
Inbound Voice Interactions Operational
Outbound Voice Interactions Operational
ContactPad Operational
VCC Platform Supervisor & Admin Operational
Connect (Dialer) Operational
Omnichannel Interactions Operational
Motivate & Inspire Operational
Workforce Management (WFM) Operational
APIs Operational
WebRTC Operational
Statistics / Reporting Operational
Conversation Analyzer Operational
PCI Payments Operational
SMS Operational
Salesforce.com Integration Operational
ZenDesk Integration Operational
ServiceNow Integration Operational
Zoho Integration Operational
SAP Integration Operational
Hosted IP PBX Operational
Online Documentation (docs.newvoicemedia.com) Operational
Community Hub Operational
EMEA - London (Cloud 11) Operational
Inbound Voice Interactions Operational
Outbound Voice Interactions Operational
ContactPad Operational
VCC Platform Supervisor & Admin Operational
Connect (Dialer) Operational
Omnichannel Interactions Operational
Motivate & Inspire Operational
Workforce Management (WFM) Operational
APIs Operational
WebRTC Operational
Statistics / Reporting Operational
Conversation Analyzer Operational
PCI Payments Operational
SMS Operational
Salesforce.com Integration Operational
ZenDesk Integration Operational
ServiceNow Integration Operational
Zoho Integration Operational
SAP Integration Operational
Hosted IP PBX Operational
Online Documentation (docs.newvoicemedia.com) Operational
Community Hub Operational
EMEA - London (Cloud 8) Operational
Inbound Voice Interactions Operational
Outbound Voice Interactions Operational
ContactPad Operational
VCC Platform Supervisor & Admin Operational
Connect (Dialer) Operational
Omnichannel Interactions Operational
Motivate & Inspire Operational
Workforce Management (WFM) Operational
APIs Operational
WebRTC Operational
Statistics / Reporting Operational
Conversation Analyzer Operational
PCI Payments Operational
SMS Operational
Salesforce.com Integration Operational
ZenDesk Integration Operational
ServiceNow Integration Operational
Zoho Integration Operational
SAP Integration Operational
Hosted IP PBX Operational
Online Documentation (docs.newvoicemedia.com) Operational
Community Hub Operational
NAM - Virginia (Cloud 17) Operational
Inbound Voice Interactions Operational
Outbound Voice Interactions Operational
ContactPad Operational
VCC Platform Supervisor & Admin Operational
Connect (Dialer) Operational
Omnichannel Interactions Operational
Motivate & Inspire Operational
Workforce Management (WFM) Operational
APIs Operational
WebRTC Operational
Statistics / Reporting Operational
Conversation Analyzer Operational
PCI Payments Operational
SMS Operational
Salesforce.com Integration Operational
ZenDesk Integration Operational
ServiceNow Integration Operational
Zoho Integration Operational
SAP Integration Operational
Hosted IP PBX Operational
Online Documentation (docs.newvoicemedia.com) Operational
Community Hub Operational
NAM - California (Cloud 16) Operational
Inbound Voice Interactions Operational
Outbound Voice Interactions Operational
ContactPad Operational
VCC Platform Supervisor & Admin Operational
Connect (Dialer) Operational
Omnichannel Interactions Operational
Motivate & Inspire Operational
Workforce Management (WFM) Operational
APIs Operational
WebRTC Operational
Statistics / Reporting Operational
Conversation Analyzer Operational
PCI Payments Operational
SMS Operational
Salesforce.com Integration Operational
ZenDesk Integration Operational
ServiceNow Integration Operational
Zoho Integration Operational
SAP Integration Operational
Hosted IP PBX Operational
Online Documentation (docs.newvoicemedia.com) Operational
Community Hub Operational
APAC - Sydney (Cloud 12) Operational
Inbound Voice Interactions Operational
Outbound Voice Interactions Operational
ContactPad Operational
VCC Platform Supervisor & Admin Operational
Connect (Dialer) Operational
Omnichannel Interactions Operational
Motivate & Inspire Operational
Workforce Management (WFM) Operational
APIs Operational
WebRTC Operational
Statistics / Reporting Operational
Conversation Analyzer Operational
PCI Payments Operational
SMS Operational
Salesforce.com Integration Operational
ZenDesk Integration Operational
ServiceNow Integration Operational
Zoho Integration Operational
SAP Integration Operational
Hosted IP PBX Operational
Online Documentation (docs.newvoicemedia.com) Operational
Community Hub Operational
APAC - Singapore (Cloud 14) Operational
Inbound Voice Interactions Operational
Outbound Voice Interactions Operational
ContactPad Operational
VCC Platform Supervisor & Admin Operational
Connect (Dialer) Operational
Omnichannel Interactions Operational
Motivate & Inspire Operational
Workforce Management (WFM) Operational
APIs Operational
WebRTC Operational
Statistics / Reporting Operational
Conversation Analyzer Operational
PCI Payments Operational
SMS Operational
Salesforce.com Integration Operational
ZenDesk Integration Operational
ServiceNow Integration Operational
Zoho Integration Operational
SAP Integration Operational
Hosted IP PBX Operational
Online Documentation (docs.newvoicemedia.com) Operational
Community Hub Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 25, 2021

No incidents reported today.

Jun 24, 2021

No incidents reported.

Jun 23, 2021
NAM - WebRTC network blip
Resolved - This issue has been confirmed as fully resolved. We are working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers in due course.
Jun 23, 21:32 BST
Monitoring - We had experienced a blip for WebRTC calls not being connected to users around 17:28 UTC. The problem should be now resolved, and we are working with our provider to obtain the root cause.

If you believe you are still affected by this issue, please don't hesitate to contact our Customer Support team via your usual contact methods.
Jun 23, 19:38 BST
Jun 22, 2021
Calls failing to connect
Resolved - This issue has been confirmed as fully resolved. We are working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers in due course. If you believe you are still affected by this issue, please don't hesitate to contact our Customer Support team via your usual contact methods. We apologise for all inconvenience.
Jun 22, 13:00 BST
Update - We are continuing to monitor for any further issues.
Jun 22, 12:24 BST
Update - We are continuing to monitor for any further issues.
Jun 22, 12:23 BST
Update - It has been confirmed that the issue is impacting other regions. The issue for the calls in NAM has been resolved, we are continuing to work on the resolution of the issue in other regions.
Jun 22, 10:18 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 22, 04:41 BST
Identified - The issue has been identified and a fix is being implemented.
Jun 22, 04:32 BST
Investigating - We are currently investigating the issue with NAM calls not connecting. If you are impacted, please contact our technical support via usual channels.
Jun 22, 04:10 BST
Log a call button missing in the Lightning Experience for NewVoiceMedia in Salesforce package version 19.108 and older
Resolved - This incident has been resolved.
Jun 22, 04:08 BST
Monitoring - We are continuing to monitor if the suggested package upgrade has resolved the issue.
Jun 15, 16:15 BST
Identified - We are currently aware of an ongoing issue with Log a Call button missing in the Lightning Experience in Salesforce. It has been identified that the issue is affecting NewVoiceMedia in Salesforce packages 19.108 and older. Please proceed with package upgrade in Sandbox environment first using the links below, once you are fine with the upgrade there, please proceed to the Production org.

SANDBOX

https://test.salesforce.com/packaging/installPackage.apexp?p0=04t2K000000AgVdQAK

PRODUCTION

https://login.salesforce.com/packaging/installPackage.apexp?p0=04t2K000000AgVdQAK

We apologise for inconvenience
Jun 14, 15:06 BST
Jun 21, 2021

No incidents reported.

Jun 20, 2021

No incidents reported.

Jun 19, 2021

No incidents reported.

Jun 18, 2021

No incidents reported.

Jun 17, 2021

No incidents reported.

Jun 16, 2021
Subset of Vonage landing numbers unreachable
Resolved - This issue has been confirmed as fully resolved. We are working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers in due course. If you believe you are still affected by this issue, please don't hesitate to contact our Customer Support team via your usual contact methods. We apologise for all inconvenience.
Jun 16, 16:22 BST
Monitoring - The inbound carrier has implemented a fix and we are currently monitoring the results. Out testing has confirmed that the service is being restored. We apologise for all inconvenience.
Jun 16, 15:17 BST
Investigating - We are currently aware of an ongoing issue with one of the inbound numbers provider resulting in Vonage landing numbers being unreachable. Our Incident Management team is working in conjunction with the inbound carrier to resolve the issue as soon as possible.
Jun 16, 14:44 BST
Jun 15, 2021
Inbound Spanish numbers not reachable
Resolved - This issue has been confirmed as fully resolved. We are working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers in due course. If you believe you are still affected by this issue, please don't hesitate to contact our Customer Support team via your usual contact methods. We apologise for all inconvenience.
Jun 15, 21:29 BST
Monitoring - Our inbound carrier has confirmed the issue as fully resolved, we are currently monitoring if the call connectivity to the Spanish numbers.
Jun 15, 14:21 BST
Update - The inbound carrier is continuing investigation on this issue. We apologise for inconvenience.
Jun 14, 20:14 BST
Investigating - We are currently aware of an issue with as subset of inbound Barcelona numbers being unreachable. The inbound carrier's engineers are working with the local incumbent to resolve this as quickly as possible.
Jun 14, 17:02 BST
Jun 14, 2021
Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021

No incidents reported.

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