Monitoring - Our onward carrier have blocked all the affected circuits. At this time, you should not be experiencing any further issues. Please provide examples if you have any additional reports of calls that experience no audio. We are moving this incident into the monitoring phase.
Oct 19, 22:52 BST
Update - Our onward carrier has made changes to further mitigate the issues experienced with one way audio. They are continuing to work on a full remediation.
Oct 19, 21:24 BST
Update - Our onward carrier is continuing to work on resolving the remaining issue with highest priority.
Oct 19, 21:03 BST
Update - Our onward carrier has identified and resolved one of the two symptoms reported and continues to resolve the remaining issue as a matter of urgency.
Oct 19, 16:32 BST
Identified - We have identified a problem with one of our inbound onward carriers. The carrier is currently investigating as a matter of urgency. We will provide an update shortly.
Oct 19, 10:55 BST
Investigating - We are currently investigating a problem regarding audio on inbound calls. If your account is also affected please contact our Customer Support team.
Oct 19, 10:38 BST
Cloud 11 - UK & Europe Operational
90 days ago
99.97 % uptime
Today
Inbound Voice Interactions Operational
90 days ago
99.82 % uptime
Today
Outbound Voice Interactions Operational
90 days ago
100.0 % uptime
Today
ContactPad Operational
90 days ago
99.97 % uptime
Today
NVM Platform Supervisor & Admin Operational
90 days ago
100.0 % uptime
Today
Connect (Dialer) Operational
90 days ago
100.0 % uptime
Today
Omnichannel Interactions Operational
90 days ago
100.0 % uptime
Today
Motivate & Inspire Operational
90 days ago
100.0 % uptime
Today
Workforce Management (WFM) Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
WebRTC Operational
90 days ago
99.94 % uptime
Today
Statistics / Reporting Operational
90 days ago
99.75 % uptime
Today
Conversation Analyzer Operational
90 days ago
100.0 % uptime
Today
PCI Payments Operational
90 days ago
100.0 % uptime
Today
SMS Operational
90 days ago
100.0 % uptime
Today
Salesforce.com Integration Operational
90 days ago
100.0 % uptime
Today
ZenDesk Integration Operational
90 days ago
100.0 % uptime
Today
ServiceNow Integration Operational
90 days ago
100.0 % uptime
Today
Zoho Integration Operational
90 days ago
100.0 % uptime
Today
SAP Integration Operational
90 days ago
100.0 % uptime
Today
Hosted IP PBX Operational
90 days ago
99.93 % uptime
Today
Online Documentation (docs.newvoicemedia.com) Operational
90 days ago
100.0 % uptime
Today
Community Hub Operational
90 days ago
100.0 % uptime
Today
Cloud 8 - UK & Europe Operational
90 days ago
99.97 % uptime
Today
Inbound Voice Interactions Operational
90 days ago
99.82 % uptime
Today
Outbound Voice Interactions Operational
90 days ago
100.0 % uptime
Today
ContactPad Operational
90 days ago
100.0 % uptime
Today
NVM Platform Supervisor & Admin Operational
90 days ago
100.0 % uptime
Today
Connect (Dialer) Operational
90 days ago
100.0 % uptime
Today
Omnichannel Interactions Operational
90 days ago
100.0 % uptime
Today
Motivate & Inspire Operational
90 days ago
100.0 % uptime
Today
Workforce Management (WFM) Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
WebRTC Operational
90 days ago
99.95 % uptime
Today
Statistics / Reporting Operational
90 days ago
99.75 % uptime
Today
Conversation Analyzer Operational
90 days ago
100.0 % uptime
Today
PCI Payments Operational
90 days ago
100.0 % uptime
Today
SMS Operational
90 days ago
100.0 % uptime
Today
Salesforce.com Integration Operational
90 days ago
100.0 % uptime
Today
ZenDesk Integration Operational
90 days ago
100.0 % uptime
Today
ServiceNow Integration Operational
90 days ago
100.0 % uptime
Today
Zoho Integration Operational
90 days ago
100.0 % uptime
Today
SAP Integration Operational
90 days ago
100.0 % uptime
Today
Hosted IP PBX Operational
90 days ago
99.93 % uptime
Today
Online Documentation (docs.newvoicemedia.com) Operational
90 days ago
100.0 % uptime
Today
Community Hub Operational
90 days ago
100.0 % uptime
Today
Cloud 17 - US Operational
90 days ago
99.99 % uptime
Today
Inbound Voice Interactions Operational
90 days ago
100.0 % uptime
Today
Outbound Voice Interactions Operational
90 days ago
100.0 % uptime
Today
ContactPad Operational
90 days ago
100.0 % uptime
Today
NVM Platform Supervisor & Admin Operational
90 days ago
100.0 % uptime
Today
Connect (Dialer) Operational
90 days ago
100.0 % uptime
Today
Omnichannel Interactions Operational
90 days ago
100.0 % uptime
Today
Motivate & Inspire Operational
90 days ago
100.0 % uptime
Today
Workforce Management (WFM) Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
WebRTC Operational
90 days ago
99.94 % uptime
Today
Statistics / Reporting Operational
90 days ago
100.0 % uptime
Today
Conversation Analyzer Operational
90 days ago
100.0 % uptime
Today
PCI Payments Operational
90 days ago
100.0 % uptime
Today
SMS Operational
90 days ago
100.0 % uptime
Today
Salesforce.com Integration Operational
90 days ago
100.0 % uptime
Today
ZenDesk Integration Operational
90 days ago
100.0 % uptime
Today
ServiceNow Integration Operational
90 days ago
100.0 % uptime
Today
Zoho Integration Operational
90 days ago
100.0 % uptime
Today
SAP Integration Operational
90 days ago
100.0 % uptime
Today
Hosted IP PBX Operational
90 days ago
100.0 % uptime
Today
Online Documentation (docs.newvoicemedia.com) Operational
90 days ago
100.0 % uptime
Today
Community Hub Operational
90 days ago
100.0 % uptime
Today
Cloud 16 - US Operational
90 days ago
99.99 % uptime
Today
Inbound Voice Interactions Operational
90 days ago
100.0 % uptime
Today
Outbound Voice Interactions Operational
90 days ago
100.0 % uptime
Today
ContactPad Operational
90 days ago
100.0 % uptime
Today
NVM Platform Supervisor & Admin Operational
90 days ago
100.0 % uptime
Today
Connect (Dialer) Operational
90 days ago
100.0 % uptime
Today
Omnichannel Interactions Operational
90 days ago
100.0 % uptime
Today
Motivate & Inspire Operational
90 days ago
100.0 % uptime
Today
Workforce Management (WFM) Operational