IR27324 - Delayed dashboards on EMEA
Monitoring - Vonage services continue to show signs of recovery following today's interruption in VCC Dashboards service We'll continue to provide further updates here within 2 hours and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
May 01, 2026 - 11:24 BST
Investigating - We are aware of issues that may be impacting your VCC Dashboards. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/ .
May 01, 2026 - 10:55 BST
IR27323 - Outbound calls not connecting to South African numbers
Identified - We have identified the issue that may be impacting outbound calls to South African numbers and has applied route adjustment in order to alleviate the issue.  We are monitoring the traffic and also awaiting your testing results. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/.
Apr 30, 2026 - 16:09 BST
Update - We continue to work to resolve the issue that may be impacting outbound calls to South Africa. We'll continue to provide further updates here. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/.
Apr 30, 2026 - 13:27 BST
Investigating - We are aware of issues that may be impacting outbound calls to South African numbers using UK and Irish CLIDs. We are working to resolve the issue as soon as possible. We’ll provide further updates within an hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/].
Apr 30, 2026 - 12:32 BST
EMEA - London Degraded Performance
Inbound Voice Interactions Operational
Outbound Voice Interactions Degraded Performance
ContactPad Operational
VCC Platform Supervisor & Admin Operational
Connect (Dialer) Operational
Omnichannel Interactions Operational
Workforce Management (WFM) Operational
APIs Operational
WebRTC Operational
Statistics / Reporting Operational
Conversation Analyzer Operational
PCI Payments Operational
SMS Operational
Salesforce.com Integration Operational
ZenDesk Integration Operational
ServiceNow Integration Operational
Zoho Integration Operational
SAP Integration Operational
Online Documentation Operational
Community Hub Operational
Salesforce Voice (Service Cloud Voice) Operational
AI Studio Virtual Assistant Operational
Integrated Experience (ContactPad embedded in VBC) Operational
Operator Connect Operational
VCC Mobile Operational
Agent Workspace Operational
VGIS / Customer 360 Operational
Knowledge Operational
EMEA - Frankfurt Degraded Performance
Inbound Voice Interactions Operational
Outbound Voice Interactions Degraded Performance
ContactPad Operational
VCC Platform Supervisor & Admin Operational
Connect (Dialer) Operational
Omnichannel Interactions Operational
Workforce Management (WFM) Operational
APIs Operational
WebRTC Operational
Statistics / Reporting Operational
Conversation Analyzer Operational
PCI Payments Operational
SMS Operational
Salesforce.com Integration Operational
ZenDesk Integration Operational
ServiceNow Integration Operational
Zoho Integration Operational
SAP Integration Operational
Online Documentation Operational
Community Hub Operational
Salesforce Voice (Service Cloud Voice) Operational
AI Studio Virtual Assistant Operational
Integrated Experience (ContactPad embedded in VBC) Operational
Operator Connect Operational
VCC Mobile Operational
Agent Workspace Operational
VGIS / Customer 360 Operational
Knowledge Operational
NAM - Richmond Operational
Inbound Voice Interactions Operational
Outbound Voice Interactions Operational
ContactPad Operational
VCC Platform Supervisor & Admin Operational
Connect (Dialer) Operational
Omnichannel Interactions Operational
Workforce Management (WFM) Operational
APIs Operational
WebRTC Operational
Statistics / Reporting Operational
Conversation Analyzer Operational
PCI Payments Operational
SMS Operational
Salesforce.com Integration Operational
ZenDesk Integration Operational
ServiceNow Integration Operational
Zoho Integration Operational
SAP Integration Operational
Online Documentation Operational
Community Hub Operational
Salesforce Voice (Service Cloud Voice) Operational
AI Studio Virtual Assistant Operational
Integrated Experience (ContactPad embedded in VBC) Operational
Operator Connect Operational
VCC Mobile Operational
Agent Workspace Operational
VGIS / Customer 360 Operational
Knowledge Operational
NAM - Portland Operational
Inbound Voice Interactions Operational
Outbound Voice Interactions Operational
ContactPad Operational
VCC Platform Supervisor & Admin Operational
Connect (Dialer) Operational
Omnichannel Interactions Operational
Workforce Management (WFM) Operational
APIs Operational
WebRTC Operational
Statistics / Reporting Operational
Conversation Analyzer Operational
PCI Payments Operational
SMS Operational
Salesforce.com Integration Operational
ZenDesk Integration Operational
ServiceNow Integration Operational
Zoho Integration Operational
SAP Integration Operational
Online Documentation Operational
Community Hub Operational
Salesforce Voice (Service Cloud Voice) Operational
AI Studio Virtual Assistant Operational
Integrated Experience (ContactPad embedded in VBC) Operational
Operator Connect Operational
VCC Mobile Operational
Agent Workspace Operational
VGIS / Customer 360 Operational
Knowledge Operational
APAC - Sydney Operational
Inbound Voice Interactions Operational
Outbound Voice Interactions Operational
ContactPad Operational
VCC Platform Supervisor & Admin Operational
Connect (Dialer) Operational
Omnichannel Interactions Operational
Workforce Management (WFM) Operational
APIs Operational
WebRTC Operational
Statistics / Reporting Operational
Conversation Analyzer Operational
PCI Payments Operational
SMS Operational
Salesforce.com Integration Operational
ZenDesk Integration Operational
ServiceNow Integration Operational
Zoho Integration Operational
SAP Integration Operational
Online Documentation Operational
Community Hub Operational
Salesforce Voice (Service Cloud Voice) Operational
AI Studio Virtual Assistant Operational
Integrated Experience (ContactPad embedded in VBC) Operational
Operator Connect Operational
VCC Mobile Operational
Agent Workspace Operational
VGIS / Customer 360 Operational
Knowledge Operational
APAC - Singapore Operational
Inbound Voice Interactions Operational
Outbound Voice Interactions Operational
ContactPad Operational
VCC Platform Supervisor & Admin Operational
Connect (Dialer) Operational
Omnichannel Interactions Operational
Workforce Management (WFM) Operational
APIs Operational
WebRTC Operational
Statistics / Reporting Operational
Conversation Analyzer Operational
PCI Payments Operational
SMS Operational
Salesforce.com Integration Operational
ZenDesk Integration Operational
ServiceNow Integration Operational
Zoho Integration Operational
SAP Integration Operational
Online Documentation Operational
Community Hub Operational
Salesforce Voice (Service Cloud Voice) Operational
AI Studio Virtual Assistant Operational
Integrated Experience (ContactPad embedded in VBC) Operational
Operator Connect Operational
VCC Mobile Operational
Agent Workspace Operational
VGIS / Customer 360 Operational
Knowledge Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
May 2, 2026

No incidents reported today.

May 1, 2026

Unresolved incident: IR27324 - Delayed dashboards on EMEA.

Apr 30, 2026

Unresolved incident: IR27323 - Outbound calls not connecting to South African numbers.

Apr 29, 2026

No incidents reported.

Apr 28, 2026

No incidents reported.

Apr 27, 2026

No incidents reported.

Apr 26, 2026

No incidents reported.

Apr 25, 2026

No incidents reported.

Apr 24, 2026

No incidents reported.

Apr 23, 2026
IR27317 - Degraded experience on Agent Workspace in NAM region
Resolved - Vonage services have been fully restored following today’s service interruption, which began at 2026-04-23 11:29 UTC. Full resolution has been confirmed effective 2026-04-23 13:30 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible.

If you have any questions, please contact https://www.vonage.com/support/
Apr 23, 16:35 BST
Monitoring - Vonage services continue to show signs of recovery following today's interruption in Agent Workspace. We'll continue to provide further updates here within 6h and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
Apr 23, 14:31 BST
Investigating - We are aware of issues that may be impacting the Agent Workspace service. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Apr 23, 13:37 BST
Apr 22, 2026
IR27315 - Agent presence issues
Resolved - Vonage services have been fully restored following today’s service interruption. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible.
If you have any questions, please contact https://www.vonage.com/support/
Apr 22, 13:52 BST
Monitoring - We have identified the issue that may be impacting agent presence and has applied initial mitigations. We will continue to provide further updates within 1 hour and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/.
Apr 22, 12:59 BST
Investigating - We are aware of issues that may be impacting agent presence. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Apr 22, 12:24 BST
Apr 21, 2026

No incidents reported.

Apr 20, 2026

No incidents reported.

Apr 19, 2026

No incidents reported.

Apr 18, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage