All Systems Operational
EMEA - London Operational
Inbound Voice Interactions Operational
Outbound Voice Interactions Operational
ContactPad Operational
VCC Platform Supervisor & Admin Operational
Connect (Dialer) Operational
Omnichannel Interactions Operational
Motivate & Inspire Operational
Workforce Management (WFM) Operational
APIs Operational
WebRTC Operational
Statistics / Reporting Operational
Conversation Analyzer Operational
PCI Payments Operational
SMS Operational
Salesforce.com Integration Operational
ZenDesk Integration Operational
ServiceNow Integration Operational
Zoho Integration Operational
SAP Integration Operational
Hosted IP PBX Operational
Online Documentation (docs.newvoicemedia.com) Operational
Community Hub Operational
EMEA - Frankfurt Operational
Inbound Voice Interactions Operational
Outbound Voice Interactions Operational
ContactPad Operational
VCC Platform Supervisor & Admin Operational
Connect (Dialer) Operational
Omnichannel Interactions Operational
Motivate & Inspire Operational
Workforce Management (WFM) Operational
APIs Operational
WebRTC Operational
Statistics / Reporting Operational
Conversation Analyzer Operational
PCI Payments Operational
SMS Operational
Salesforce.com Integration Operational
ZenDesk Integration Operational
ServiceNow Integration Operational
Zoho Integration Operational
SAP Integration Operational
Hosted IP PBX Operational
Online Documentation (docs.newvoicemedia.com) Operational
Community Hub Operational
EMEA - London (Cloud 11) Operational
Inbound Voice Interactions Operational
Outbound Voice Interactions Operational
ContactPad Operational
VCC Platform Supervisor & Admin Operational
Connect (Dialer) Operational
Omnichannel Interactions Operational
Motivate & Inspire Operational
Workforce Management (WFM) Operational
APIs Operational
WebRTC Operational
Statistics / Reporting Operational
Conversation Analyzer Operational
PCI Payments Operational
SMS Operational
Salesforce.com Integration Operational
ZenDesk Integration Operational
ServiceNow Integration Operational
Zoho Integration Operational
SAP Integration Operational
Hosted IP PBX Operational
Online Documentation (docs.newvoicemedia.com) Operational
Community Hub Operational
EMEA - London (Cloud 8) Operational
Inbound Voice Interactions Operational
Outbound Voice Interactions Operational
ContactPad Operational
VCC Platform Supervisor & Admin Operational
Connect (Dialer) Operational
Omnichannel Interactions Operational
Motivate & Inspire Operational
Workforce Management (WFM) Operational
APIs Operational
WebRTC Operational
Statistics / Reporting Operational
Conversation Analyzer Operational
PCI Payments Operational
SMS Operational
Salesforce.com Integration Operational
ZenDesk Integration Operational
ServiceNow Integration Operational
Zoho Integration Operational
SAP Integration Operational
Hosted IP PBX Operational
Online Documentation (docs.newvoicemedia.com) Operational
Community Hub Operational
NAM - Virginia (Cloud 17) Operational
Inbound Voice Interactions Operational
Outbound Voice Interactions Operational
ContactPad Operational
VCC Platform Supervisor & Admin Operational
Connect (Dialer) Operational
Omnichannel Interactions Operational
Motivate & Inspire Operational
Workforce Management (WFM) Operational
APIs Operational
WebRTC Operational
Statistics / Reporting Operational
Conversation Analyzer Operational
PCI Payments Operational
SMS Operational
Salesforce.com Integration Operational
ZenDesk Integration Operational
ServiceNow Integration Operational
Zoho Integration Operational
SAP Integration Operational
Hosted IP PBX Operational
Online Documentation (docs.newvoicemedia.com) Operational
Community Hub Operational
NAM - California (Cloud 16) Operational
Inbound Voice Interactions Operational
Outbound Voice Interactions Operational
ContactPad Operational
VCC Platform Supervisor & Admin Operational
Connect (Dialer) Operational
Omnichannel Interactions Operational
Motivate & Inspire Operational
Workforce Management (WFM) Operational
APIs Operational
WebRTC Operational
Statistics / Reporting Operational
Conversation Analyzer Operational
PCI Payments Operational
SMS Operational
Salesforce.com Integration Operational
ZenDesk Integration Operational
ServiceNow Integration Operational
Zoho Integration Operational
SAP Integration Operational
Hosted IP PBX Operational
Online Documentation (docs.newvoicemedia.com) Operational
Community Hub Operational
APAC - Sydney (Cloud 12) Operational
Inbound Voice Interactions Operational
Outbound Voice Interactions Operational
ContactPad Operational
VCC Platform Supervisor & Admin Operational
Connect (Dialer) Operational
Omnichannel Interactions Operational
Motivate & Inspire Operational
Workforce Management (WFM) Operational
APIs Operational
WebRTC Operational
Statistics / Reporting Operational
Conversation Analyzer Operational
PCI Payments Operational
SMS Operational
Salesforce.com Integration Operational
ZenDesk Integration Operational
ServiceNow Integration Operational
Zoho Integration Operational
SAP Integration Operational
Hosted IP PBX Operational
Online Documentation (docs.newvoicemedia.com) Operational
Community Hub Operational
APAC - Singapore (Cloud 14) Operational
Inbound Voice Interactions Operational
Outbound Voice Interactions Operational
ContactPad Operational
VCC Platform Supervisor & Admin Operational
Connect (Dialer) Operational
Omnichannel Interactions Operational
Motivate & Inspire Operational
Workforce Management (WFM) Operational
APIs Operational
WebRTC Operational
Statistics / Reporting Operational
Conversation Analyzer Operational
PCI Payments Operational
SMS Operational
Salesforce.com Integration Operational
ZenDesk Integration Operational
ServiceNow Integration Operational
Zoho Integration Operational
SAP Integration Operational
Hosted IP PBX Operational
Online Documentation (docs.newvoicemedia.com) Operational
Community Hub Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
WebRTC IP addresses change Nov 1, 09:00 - Nov 2, 09:00 BST
Vonage is adding new WebRTC media servers beginning November 15, 2021.

If you use an outbound firewall you may need to add new IP addresses to your allowlists before this change is implemented. Failure to add the required IP addresses by November 15, 2021, could result in VCC agents experiencing problems making and receiving calls using WebRTC (a web technology we use to allow agents to make and receive VCC calls within their browser).

For a list of up-to-date IP addresses, please visit the WebRTC section within the following online documentation:
https://newvoicemedia.atlassian.net/wiki/spaces/DP/pages/2503377017/Firewall+configuration

If you have any questions, please contact your Account Manager, Customer Success Manager, or the Vonage support team.

Thank you.
Posted on Aug 19, 13:07 BST
Past Incidents
Sep 21, 2021
Inbound calls failing to connect for a subset of numbers in EMEA
Resolved - This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.
Sep 21, 10:34 BST
Monitoring - Service is now recovered and we are monitoring. If you are still experiencing issues please contact Support.
Sep 21, 01:24 BST
Update - The incident management team continues to work with the Carrier partner to recover service.
Sep 20, 23:53 BST
Identified - We are currently aware of an ongoing issue affecting inbound numbers to certain UK and EU number ranges. Our Incident Management are working with the Carrier service provider to identify the problem
Sep 20, 20:07 BST
Sep 20, 2021
Intermittent call failures for a subset of customers using our Integrated Experience solution in the NAM region
Resolved - This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.
Sep 20, 15:08 BST
Monitoring - Service is now recovered and we are monitoring. If you are still experiencing issues, please contact Support.
Sep 17, 16:21 BST
Investigating - We are currently aware of an ongoing issue affecting the Integrated Experience solution. Our Incident Management team is investigating the issue with priority.
Sep 16, 22:40 BST
Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021
Sep 16, 2021
Sep 15, 2021
Call transfers from VBC to VCC using Virtual Receptionist failing to connect
Resolved - This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.
Sep 15, 17:11 BST
Monitoring - Service is now recovered and we are monitoring. If you are still experiencing issues, please contact Support.
Sep 15, 15:44 BST
Identified - We have identified the problem with the Integrated Experience for the call transfers from VBC to VCC using the Virtual Receptionist. We are now progressing to recover service.
Sep 15, 15:33 BST
Investigating - We are currently aware of an ongoing issue affecting the Integrated Experience for the call transfers from VBC to VCC using the Virtual Receptionist. Our Incident Management team is investigating the issue with priority.
Sep 15, 15:18 BST
Agent availability API intermittently not returning statuses
Resolved - This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.
Sep 15, 16:42 BST
Monitoring - Service is now recovered and we are monitoring. If you are still experiencing issues, please contact Support.
Sep 15, 16:23 BST
Identified - We have identified the problem with the Agent availability API. We are now progressing to recover service.
Sep 15, 15:53 BST
Investigating - We are currently aware of an ongoing issue affecting the subset of customers using Agent Availability API intermittently not returning statuses. Our Incident Management team is investigating the issue with priority.
Sep 15, 15:49 BST
Sep 14, 2021
Dual Call Delivery for Agents using VCC/VBC integration
Resolved - This incident has been resolved.
Sep 14, 23:59 BST
Monitoring - We haven't seen any further reports apart from single occurrences. If you are still experiencing issues, please contact Support.
Sep 14, 23:05 BST
Investigating - We are currently aware of an ongoing issue affecting the VCC/VBC integration for the SPOG agents. Our Incident Management team is investigating the issue with priority.
Sep 14, 22:52 BST
Sep 13, 2021

No incidents reported.

Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021

No incidents reported.

Sep 9, 2021

No incidents reported.

Sep 8, 2021

No incidents reported.

Sep 7, 2021
WebRTC calls failing to connect
Resolved - This issue has been resolved. If you are still affected by this issue, please reload your Google Chrome browser. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.
Sep 7, 21:17 BST
Monitoring - Service is now recovered and we are monitoring. If you are still experiencing issues please contact Support.
Sep 7, 18:06 BST
Update - Service is now recovered and we are monitoring. If you are still experiencing issues please contact Support.
Sep 7, 18:06 BST
Update - We have diverted the WebRTC traffic to the alternate endpoint, if you are continuing to experience the issue please restart the extension.
Sep 7, 17:23 BST
Identified - We have identified the problem affecting customers using WebRTC. We are actively working to recover service.
Sep 7, 17:15 BST
Investigating - We are currently aware of an ongoing issue affecting calls using WebRTC in the NAM region. Our Incident Management team is investigating the issue with priority.
Sep 7, 16:57 BST
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