IR27380 - Omnichannel connectivity problems
Update - Following a service interruption reported by our third party, we continue to monitor the impact to some Vonage services, which may have impacted your Omnichannel services.

Our third party has identified the issue and applied initial mitigations, and we remain closely engaged with them as they work to resolve the issue. We'll provide further updates within 8h and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Jun 26, 2026 - 20:31 BST
Identified - Following a service interruption reported by our third party, we continue to monitor the impact to some Vonage services, which may have impacted your Omnichannel services.

Our third party has identified the issue and applied initial mitigations, and we remain closely engaged with them as they work to resolve the issue. We'll provide further updates within 8h and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Jun 26, 2026 - 15:21 BST
Monitoring - Thank you for your patience following our third party's service interruption earlier today, which may have impacted your Omnichannel services.

Our third party has identified the issue and applied initial mitigations, and continues to report early signs of recovery across affected services. We remain engaged with them as recovery continues. We’ll provide further updates within 8h and once full service is restored. If you have any questions, please contact https://www.vonage.com/support/
Jun 26, 2026 - 14:08 BST
Investigating - We are aware of issues that may be impacting some Vonage customers' Omnichannel connection to a third-party outage that is affecting multiple regions. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. If you have any questions, please contact https://www.vonage.com/support/
Jun 26, 2026 - 13:54 BST
EMEA - London Partial Outage
Inbound Voice Interactions Operational
Outbound Voice Interactions Operational
ContactPad Operational
VCC Platform Supervisor & Admin Operational
Connect (Dialer) Operational
Omnichannel Interactions Partial Outage
Workforce Management (WFM) Operational
APIs Operational
WebRTC Operational
Statistics / Reporting Operational
Conversation Analyzer Operational
PCI Payments Operational
SMS Operational
Salesforce.com Integration Operational
ZenDesk Integration Operational
ServiceNow Integration Operational
Zoho Integration Operational
SAP Integration Operational
Online Documentation Operational
Community Hub Operational
Salesforce Voice (Service Cloud Voice) Operational
AI Studio Virtual Assistant Operational
Integrated Experience (ContactPad embedded in VBC) Operational
Operator Connect Operational
VCC Mobile Operational
Agent Workspace Operational
VGIS / Customer 360 Operational
Knowledge Operational
EMEA - Frankfurt Partial Outage
Inbound Voice Interactions Operational
Outbound Voice Interactions Operational
ContactPad Operational
VCC Platform Supervisor & Admin Operational
Connect (Dialer) Operational
Omnichannel Interactions Partial Outage
Workforce Management (WFM) Operational
APIs Operational
WebRTC Operational
Statistics / Reporting Operational
Conversation Analyzer Operational
PCI Payments Operational
SMS Operational
Salesforce.com Integration Operational
ZenDesk Integration Operational
ServiceNow Integration Operational
Zoho Integration Operational
SAP Integration Operational
Online Documentation Operational
Community Hub Operational
Salesforce Voice (Service Cloud Voice) Operational
AI Studio Virtual Assistant Operational
Integrated Experience (ContactPad embedded in VBC) Operational
Operator Connect Operational
VCC Mobile Operational
Agent Workspace Operational
VGIS / Customer 360 Operational
Knowledge Operational
NAM - Richmond Partial Outage
Inbound Voice Interactions Operational
Outbound Voice Interactions Operational
ContactPad Operational
VCC Platform Supervisor & Admin Operational
Connect (Dialer) Operational
Omnichannel Interactions Partial Outage
Workforce Management (WFM) Operational
APIs Operational
WebRTC Operational
Statistics / Reporting Operational
Conversation Analyzer Operational
PCI Payments Operational
SMS Operational
Salesforce.com Integration Operational
ZenDesk Integration Operational
ServiceNow Integration Operational
Zoho Integration Operational
SAP Integration Operational
Online Documentation Operational
Community Hub Operational
Salesforce Voice (Service Cloud Voice) Operational
AI Studio Virtual Assistant Operational
Integrated Experience (ContactPad embedded in VBC) Operational
Operator Connect Operational
VCC Mobile Operational
Agent Workspace Operational
VGIS / Customer 360 Operational
Knowledge Operational
NAM - Portland Partial Outage
Inbound Voice Interactions Operational
Outbound Voice Interactions Operational
ContactPad Operational
VCC Platform Supervisor & Admin Operational
Connect (Dialer) Operational
Omnichannel Interactions Partial Outage
Workforce Management (WFM) Operational
APIs Operational
WebRTC Operational
Statistics / Reporting Operational
Conversation Analyzer Operational
PCI Payments Operational
SMS Operational
Salesforce.com Integration Operational
ZenDesk Integration Operational
ServiceNow Integration Operational
Zoho Integration Operational
SAP Integration Operational
Online Documentation Operational
Community Hub Operational
Salesforce Voice (Service Cloud Voice) Operational
AI Studio Virtual Assistant Operational
Integrated Experience (ContactPad embedded in VBC) Operational
Operator Connect Operational
VCC Mobile Operational
Agent Workspace Operational
VGIS / Customer 360 Operational
Knowledge Operational
APAC - Sydney Operational
Inbound Voice Interactions Operational
Outbound Voice Interactions Operational
ContactPad Operational
VCC Platform Supervisor & Admin Operational
Connect (Dialer) Operational
Omnichannel Interactions Operational
Workforce Management (WFM) Operational
APIs Operational
WebRTC Operational
Statistics / Reporting Operational
Conversation Analyzer Operational
PCI Payments Operational
SMS Operational
Salesforce.com Integration Operational
ZenDesk Integration Operational
ServiceNow Integration Operational
Zoho Integration Operational
SAP Integration Operational
Online Documentation Operational
Community Hub Operational
Salesforce Voice (Service Cloud Voice) Operational
AI Studio Virtual Assistant Operational
Integrated Experience (ContactPad embedded in VBC) Operational
Operator Connect Operational
VCC Mobile Operational
Agent Workspace Operational
VGIS / Customer 360 Operational
Knowledge Operational
APAC - Singapore Operational
Inbound Voice Interactions Operational
Outbound Voice Interactions Operational
ContactPad Operational
VCC Platform Supervisor & Admin Operational
Connect (Dialer) Operational
Omnichannel Interactions Operational
Workforce Management (WFM) Operational
APIs Operational
WebRTC Operational
Statistics / Reporting Operational
Conversation Analyzer Operational
PCI Payments Operational
SMS Operational
Salesforce.com Integration Operational
ZenDesk Integration Operational
ServiceNow Integration Operational
Zoho Integration Operational
SAP Integration Operational
Online Documentation Operational
Community Hub Operational
Salesforce Voice (Service Cloud Voice) Operational
AI Studio Virtual Assistant Operational
Integrated Experience (ContactPad embedded in VBC) Operational
Operator Connect Operational
VCC Mobile Operational
Agent Workspace Operational
VGIS / Customer 360 Operational
Knowledge Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jun 28, 2026

No incidents reported today.

Jun 27, 2026

No incidents reported.

Jun 26, 2026

Unresolved incident: IR27380 - Omnichannel connectivity problems.

Jun 25, 2026

No incidents reported.

Jun 24, 2026

No incidents reported.

Jun 23, 2026

No incidents reported.

Jun 22, 2026

No incidents reported.

Jun 21, 2026

No incidents reported.

Jun 20, 2026

No incidents reported.

Jun 19, 2026
IR27376 - Issues with calls to Czech Republic destinations
Resolved - Vonage services have been fully restored following today’s service interruption reported by our third-party carrier, which began at 2026-06-19 11:27 UTC. Full resolution of the incident has been confirmed effective 2026-06-19 18:37 UTC. Thank you for your patience and understanding as we worked with the carriers to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
Jun 19, 20:54 BST
Update - Following a service interruption reported by the affected carriers, we continue to monitor the impact on some Vonage services, which may affect your inbound and outbound calls to the Czech Republic.

We are closely engaged with our third-party carriers as they work to resolve the issue. We'll continue to provide further updates within 6 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Jun 19, 15:51 BST
Investigating - We are aware of issues that may be impacting some Vonage customers' calling Czech Republic destinations due to a third party interruption that is affecting multiple service providers. We’ll provide further updates within 2h 30 minutes. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Jun 19, 13:08 BST
Jun 18, 2026

No incidents reported.

Jun 17, 2026

No incidents reported.

Jun 16, 2026
IR27373 - Problems with data transfer from Virtual Assistant to VCC
Resolved - Vonage services have been fully restored following today’s service [outage/interruption], which began at 2026-06-14 12:30 UTC. Full resolution has been confirmed effective 2026-06-14 17:06 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible.

If you have any questions, please contact https://www.vonage.com/support/
Jun 16, 19:19 BST
Monitoring - Vonage services continue to show signs of recovery following today's interruption in AI Studio Virtual Assistant. We'll continue to provide further updates here within 12 hours, and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
Jun 16, 18:46 BST
Investigating - We are aware of issues that may be affecting the transfer of Virtual Assistant data to VCC. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Jun 16, 18:02 BST
IR27368 - AI Studio issues
Resolved - Vonage services have been fully restored following Thursday’s AI Studio service interruption, which began at 2026-05-19 18:24 UTC. Full resolution has been confirmed effective 2026-06-15 10:07 UTC. You will receive a formal RFO within 5 business days. Thank you for your patience and understanding as we worked to restore services as quickly as possible.
If you have any questions, please contact https://www.vonage.com/support/
Jun 16, 16:27 BST
Monitoring - Vonage services continue to show signs of recovery following Thursday's interruption in AI Studio for new Salesforce integrations. We'll continue to provide further updates here within 24 hours, and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
Jun 15, 18:30 BST
Investigating - We continue to work to resolve the issue that may be impacting your AI Studio for new Salesforce integrations.
We apologize for the earlier incorrect resolution notice — our investigation has revealed the service has not been fully restored. Our engineering team is actively investigating the root cause.
We'll continue to provide further updates here within 24 hours.
Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Jun 12, 16:51 BST
Jun 15, 2026
Jun 14, 2026

No incidents reported.

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