IR27065 - Poland to Poland calls with no caller ID
Monitoring - A fix has been implemented and we are monitoring the results. If you are still experiencing issues please contact our Support.
Dec 02, 2024 - 20:09 GMT
Update - Due to inconsistent implementation of recent regulatory changes by Polish carriers, we have calls failing, and caller ID is being withheld to some (but not all) Polish destinations. We are working on this with our carrier partners, but we have some recommendations that may help here.
Oct 04, 2024 - 19:02 BST
Update - We are still investigating the issue with our carrier partners and we are working to onboard alternative solutions. Please note that the problem with the caller ID you are experiencing is related to recent Polish carrier regulations that were implemented by local providers at the end of September.
Oct 04, 2024 - 10:13 BST
Update - The incident management team continues to investigate the issue as a top priority.
Oct 02, 2024 - 13:52 BST
Investigating - We are currently aware of an ongoing issue affecting outbound calling using Polish callback when calling Polish numbers. Our Incident Management team is investigating the issue with priority.
Oct 02, 2024 - 12:20 BST
EMEA - London Operational
Inbound Voice Interactions Operational
Outbound Voice Interactions Operational
ContactPad Operational
VCC Platform Supervisor & Admin Operational
Connect (Dialer) Operational
Omnichannel Interactions Operational
Motivate & Inspire Operational
Workforce Management (WFM) Operational
APIs Operational
WebRTC Operational
Statistics / Reporting Operational
Conversation Analyzer Operational
PCI Payments Operational
SMS Operational
Salesforce.com Integration Operational
ZenDesk Integration Operational
ServiceNow Integration Operational
Zoho Integration Operational
SAP Integration Operational
Hosted IP PBX Operational
Online Documentation (docs.newvoicemedia.com) Operational
Community Hub Operational
Service Cloud Voice (SCV) Operational
AI Studio Virtual Assistant Operational
EMEA - Frankfurt Operational
Inbound Voice Interactions Operational
Outbound Voice Interactions Operational
ContactPad Operational
VCC Platform Supervisor & Admin Operational
Connect (Dialer) Operational
Omnichannel Interactions Operational
Motivate & Inspire Operational
Workforce Management (WFM) Operational
APIs Operational
WebRTC Operational
Statistics / Reporting Operational
Conversation Analyzer Operational
PCI Payments Operational
SMS Operational
Salesforce.com Integration Operational
ZenDesk Integration Operational
ServiceNow Integration Operational
Zoho Integration Operational
SAP Integration Operational
Hosted IP PBX Operational
Online Documentation (docs.newvoicemedia.com) Operational
Community Hub Operational
Service Cloud Voice (SCV) Operational
AI Studio Virtual Assistant Operational
NAM - Richmond Operational
Inbound Voice Interactions Operational
Outbound Voice Interactions Operational
ContactPad Operational
VCC Platform Supervisor & Admin Operational
Connect (Dialer) Operational
Omnichannel Interactions Operational
Motivate & Inspire Operational
Workforce Management (WFM) Operational
APIs Operational
WebRTC Operational
Statistics / Reporting Operational
Conversation Analyzer Operational
PCI Payments Operational
SMS Operational
Salesforce.com Integration Operational
ZenDesk Integration Operational
ServiceNow Integration Operational
Zoho Integration Operational
SAP Integration Operational
Hosted IP PBX Operational
Online Documentation (docs.newvoicemedia.com) Operational
Community Hub Operational
Service Cloud Voice (SCV) Operational
AI Studio Virtual Assistant Operational
NAM - Portland Operational
Inbound Voice Interactions Operational
Outbound Voice Interactions Operational
ContactPad Operational
VCC Platform Supervisor & Admin Operational
Connect (Dialer) Operational
Omnichannel Interactions Operational
Motivate & Inspire Operational
Workforce Management (WFM) Operational
APIs Operational
WebRTC Operational
Statistics / Reporting Operational
Conversation Analyzer Operational
PCI Payments Operational
SMS Operational
Salesforce.com Integration Operational
ZenDesk Integration Operational
ServiceNow Integration Operational
Zoho Integration Operational
SAP Integration Operational
Hosted IP PBX Operational
Online Documentation (docs.newvoicemedia.com) Operational
Community Hub Operational
Service Cloud Voice (SCV) Operational
AI Studio Virtual Assistant Operational
APAC - Sydney Operational
Inbound Voice Interactions Operational
Outbound Voice Interactions Operational
ContactPad Operational
VCC Platform Supervisor & Admin Operational
Connect (Dialer) Operational
Omnichannel Interactions Operational
Motivate & Inspire Operational
Workforce Management (WFM) Operational
APIs Operational
WebRTC Operational
Statistics / Reporting Operational
Conversation Analyzer Operational
PCI Payments Operational
SMS Operational
Salesforce.com Integration Operational
ZenDesk Integration Operational
ServiceNow Integration Operational
Zoho Integration Operational
SAP Integration Operational
Hosted IP PBX Operational
Online Documentation (docs.newvoicemedia.com) Operational
Community Hub Operational
Service Cloud Voice (SCV) Operational
AI Studio Virtual Assistant Operational
APAC - Singapore Operational
Inbound Voice Interactions Operational
Outbound Voice Interactions Operational
ContactPad Operational
VCC Platform Supervisor & Admin Operational
Connect (Dialer) Operational
Omnichannel Interactions Operational
Motivate & Inspire Operational
Workforce Management (WFM) Operational
APIs Operational
WebRTC Operational
Statistics / Reporting Operational
Conversation Analyzer Operational
PCI Payments Operational
SMS Operational
Salesforce.com Integration Operational
ZenDesk Integration Operational
ServiceNow Integration Operational
Zoho Integration Operational
SAP Integration Operational
Hosted IP PBX Operational
Online Documentation (docs.newvoicemedia.com) Operational
Community Hub Operational
Service Cloud Voice (SCV) Operational
AI Studio Virtual Assistant Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 12, 2024

No incidents reported today.

Dec 11, 2024

No incidents reported.

Dec 10, 2024

No incidents reported.

Dec 9, 2024

No incidents reported.

Dec 8, 2024

No incidents reported.

Dec 7, 2024

No incidents reported.

Dec 6, 2024

No incidents reported.

Dec 5, 2024

No incidents reported.

Dec 4, 2024

No incidents reported.

Dec 3, 2024
IR27081 - NAM VCC portal and ContactPad outage
Resolved - This issue has been resolved. If you are still experiencing issues, please contact Support.
Dec 3, 23:57 GMT
Monitoring - Service is now recovered and we are monitoring. If you are still experiencing issues, please contact Support.
Dec 3, 21:32 GMT
Identified - We have identified the problem with NAM Contact Centers. We are now progressing to recover service.
Dec 3, 21:18 GMT
Investigating - We are currently aware of an ongoing issue affecting the VCC portal and ContactPad for the NAM region. Our Incident Management team is investigating the issue with priority.
Dec 3, 21:06 GMT
Dec 2, 2024
IR27076 - ContactPad increased memory usage in Google Chrome
Resolved - This incident has been resolved.
Dec 2, 11:09 GMT
Update - Our engineering team has developed a fix that is currently being tested in our pre-production environment. After thorough testing is complete, we will proceed to deploy the fix to all impacted users.

In the meantime, if you are still impacted, we recommend that users disable Chrome browser plugins/extensions temporarily and refresh their browser session or use a different browser such as Firefox.
Nov 20, 09:12 GMT
Identified - Our Incident Management Team has identified that a recent Google Chrome update is contributing to this issue, when browser plugins or extensions are enabled. Our engineering team is actively working on a fix. In the meantime, we recommend that impacted users disable Chrome browser plugins/extensions temporarily and refresh their browser session or use a different browser such as Firefox.
Nov 13, 11:08 GMT
Update - We are continuing to investigate this issue.
Nov 12, 15:31 GMT
Update - Our Incident Management team continues to investigate the increased memory usage in browser sessions for some users of ContactPad.
Our initial findings indicate that a recent Google Chrome update maybe contributing to this issue, particularly when browser plugins or extensions are enabled. While we continue to investigate the root cause, we recommend impacted users disable Chrome browser plugins/extensions temporarily and refresh their browser session or use a different browser such as Firefox.
Further updates will be provided as we work to resolve the Issue
Nov 12, 15:30 GMT
Update - The incident management team continues to investigate the issue as a top priority.
Nov 12, 11:29 GMT
Investigating - We are currently investigating reports of the ContactPad crashing in Google Chrome. Our Incident Management team is looking into the issue with priority.
Nov 12, 09:33 GMT
Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024

No incidents reported.

Nov 28, 2024

No incidents reported.

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