IR27005 - WebRTC/Contactpad - Connection Issue
Incident Report for Vonage Contact Centre (VCC)
Resolved
This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.
Posted May 23, 2024 - 17:01 BST
Monitoring
Service is now recovered and we are monitoring. If you are still experiencing issues please contact Support.
Posted May 23, 2024 - 15:28 BST
Investigating
We are currently aware of an ongoing issue affecting calls using WebRTC/Contactpad in the NAM region. Our automated failover has been executed in order to restore service for the impacted customers. Our Incident Management team is investigating the issue with priority.
Posted May 23, 2024 - 14:29 BST
This incident affected: NAM - Richmond (ContactPad, WebRTC) and NAM - Portland (ContactPad, WebRTC).
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