Subset of Croatian inbound numbers not reachable

Incident Report for Vonage Contact Centre (VCC)

Resolved

This incident has been resolved.

Posted Mar 11, 2021 - 09:28 GMT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 10, 2021 - 21:38 GMT

Update

The number provider is continuing to work on the fix. We will update you as soon as further information becomes available.

Posted Mar 10, 2021 - 19:52 GMT

Identified

We are currently aware of an ongoing issue with calls to a subset of Croatian numbers. The number has identified the root cause and is expecting the fix to be implemented soon. If you believe you are affected, please contact our Support via standard channels

Posted Mar 10, 2021 - 19:14 GMT

This incident affected: EMEA - London (Inbound Voice Interactions) and EMEA - Frankfurt (Inbound Voice Interactions).