IR27208 - Czechia to Czechia calls not connecting

Incident Report for Vonage Contact Centre (VCC)

Resolved

This incident has been resolved.

Posted Oct 07, 2025 - 12:35 BST

Monitoring

Service is now recovered and we are monitoring. If you are still experiencing issues please contact Support.

Posted Oct 02, 2025 - 09:16 BST

Identified

We have identified the problem affecting calling Czechia. We are actively working to recover service.

Posted Oct 01, 2025 - 17:02 BST

Investigating

We are currently aware of an ongoing issue affecting outbound calling Czechia from Czech numbers. Our Incident Management team is investigating the issue with priority.

Posted Oct 01, 2025 - 14:31 BST

This incident affected: EMEA - London (Outbound Voice Interactions) and EMEA - Frankfurt (Outbound Voice Interactions).