IR27112 - Inbound numbers failing to connect

Incident Report for Vonage Contact Centre (VCC)

Resolved

This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.

Posted Mar 14, 2025 - 13:03 GMT

Monitoring

Service is now recovered and we are monitoring. If you are still experiencing issues please contact Support.

Posted Mar 14, 2025 - 12:41 GMT

Investigating

We are currently aware of an ongoing issue affecting inbound numbers to certain number ranges. Our Incident Management team is investigating the issue with priority.

Posted Mar 14, 2025 - 12:29 GMT

This incident affected: NAM - Richmond (Inbound Voice Interactions) and NAM - Portland (Inbound Voice Interactions).