IR26996 VCC: WebRTC - Calling Issues
Incident Report for Vonage Contact Centre (VCC)
Resolved
This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.
Posted Apr 22, 2024 - 18:33 BST
Monitoring
Service is now recovered and we are monitoring. If you are still experiencing issues please contact Support.
Posted Apr 22, 2024 - 15:28 BST
Investigating
We are currently aware of an ongoing issue affecting outbound calling using WebRTC in the NAM region. Our Incident Management team is investigating the issue with priority.
Posted Apr 22, 2024 - 15:24 BST
This incident affected: NAM - Richmond (WebRTC) and NAM - Portland (WebRTC).
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