IR27008 VCC - Dropping Calls in NAM region.
Incident Report for Vonage Contact Centre (VCC)
Resolved
This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.
Posted Jun 04, 2024 - 17:28 BST
Monitoring
We experienced a momentary increase of traffic on our platform that impacted our service. Service is now recovered and we are monitoring. If you are still experiencing issues, please contact Support.
Posted Jun 04, 2024 - 15:46 BST
This incident affected: NAM - Richmond (Inbound Voice Interactions, Outbound Voice Interactions, WebRTC).
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