Agent availability API intermittently not returning statuses

Incident Report for Vonage Contact Centre (VCC)

Resolved

This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.

Posted Sep 15, 2021 - 16:42 BST

Monitoring

Service is now recovered and we are monitoring. If you are still experiencing issues, please contact Support.

Posted Sep 15, 2021 - 16:23 BST

Identified

We have identified the problem with the Agent availability API. We are now progressing to recover service.

Posted Sep 15, 2021 - 15:53 BST

Investigating

We are currently aware of an ongoing issue affecting the subset of customers using Agent Availability API intermittently not returning statuses. Our Incident Management team is investigating the issue with priority.

Posted Sep 15, 2021 - 15:49 BST

This incident affected: EMEA - London (APIs), EMEA - Frankfurt (APIs), APAC - Sydney (APIs), and APAC - Singapore (APIs).