IR27020 - Inbound calls to UK numbers failing to connect
Incident Report for Vonage Contact Centre (VCC)
Resolved
This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.
Posted Jun 27, 2024 - 16:51 BST
Monitoring
Service is now recovered and we are monitoring. If you are still experiencing issues please contact Support.
Posted Jun 27, 2024 - 16:20 BST
Identified
We have identified the problem with one of our Carrier partners. We are actively working with the partner to recover service.
Posted Jun 27, 2024 - 16:09 BST
Investigating
We are currently aware of an ongoing issue affecting inbound calls to certain UK number ranges. Our Incident Management team is investigating the issue with priority.
Posted Jun 27, 2024 - 15:52 BST
This incident affected: EMEA - London (Inbound Voice Interactions) and EMEA - Frankfurt (Inbound Voice Interactions).
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