IR27102 - EMEA WebRTC calls cannot be accepted

Incident Report for Vonage Contact Centre (VCC)

Resolved

This issue has been resolved. If you are still experiencing issues, please contact Support.
Posted Feb 21, 2025 - 10:48 GMT

Monitoring

Service is now recovered and we are monitoring. If you are still experiencing issues please contact Support.
Posted Feb 21, 2025 - 01:50 GMT

Identified

We have identified the problem affecting customers using WebRTC. We are actively working to recover service.
Posted Feb 21, 2025 - 01:12 GMT

Investigating

We are currently aware of an ongoing issue affecting outbound calling using WebRTC in the EMEA. Our Incident Management team is investigating the issue with priority.
Posted Feb 21, 2025 - 01:08 GMT
This incident affected: EMEA - London (Inbound Voice Interactions, Outbound Voice Interactions, WebRTC) and EMEA - Frankfurt (Inbound Voice Interactions, Outbound Voice Interactions, WebRTC).
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