IR27361 - Inbound calls to specific Canadian numbers failing

Incident Report for Vonage Contact Centre (VCC)

Resolved

Vonage services have been fully restored following today’s Canadian inbound voice service outage. Full resolution has been confirmed effective 2026-06-03 21:20 UTC. You will receive a formal RFO within 5 business days. Thank you for your patience and understanding as we worked to restore services as quickly as possible.

If you have any questions, please contact https://www.vonage.com/support/]
Posted Jun 03, 2026 - 22:24 BST

Monitoring

Canadian inbound services continue to show signs of recovery following today's interruption. We'll continue to provide further updates here within 12 hours, and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
Posted Jun 03, 2026 - 21:11 BST

Update

We continue to work with the Canadian numbers provider to resolve the issue. We'll continue to provide further updates here within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Posted Jun 03, 2026 - 20:19 BST

Identified

We are aware of issues that may be impacting some Vonage customers' inbound calls to their Canadian numbers due to a third-party outage that is affecting numbers from areas: Stoney Point (ON), Windsor(ON), Wheatley(ON), Chatham(ON), Tecumseh(ON), Kingsville(ON), and Leamington(ON). We are working closely with the numbers provider as they work to resolve the issue. We'll continue to provide further updates within 3 hours. Thank you for your patience and understanding.

If you have any questions, please contact https://www.vonage.com/support/
Posted Jun 03, 2026 - 18:20 BST
This incident affected: NAM - Richmond (Inbound Voice Interactions) and NAM - Portland (Inbound Voice Interactions).