IR26962 VCC: Connection problems on AI Calls

Incident Report for Vonage Contact Centre (VCC)

Resolved

This incident has been resolved.

Posted Jan 23, 2024 - 07:03 GMT

Monitoring

Service is now recovered and we are monitoring. If you are still experiencing issues, please contact Support.

Posted Jan 23, 2024 - 04:47 GMT

Investigating

We are currently aware of an ongoing issue affecting Inbound calls on the AI lines. Our Incident Management team is investigating the issue with priority.

Posted Jan 23, 2024 - 04:13 GMT

This incident affected: NAM - Richmond (Inbound Voice Interactions, AI Studio Virtual Assistant) and NAM - Portland (Inbound Voice Interactions, AI Studio Virtual Assistant).