IR27021 - Call connectivity issues
Incident Report for Vonage Contact Centre (VCC)
Resolved
This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.
Posted Jul 02, 2024 - 16:44 BST
Monitoring
Service has now recovered and we are monitoring If you are still experiencing issues please contact Support
Posted Jul 02, 2024 - 15:16 BST
Investigating
We are currently aware of an ongoing issue affecting calls. Our Incident Management team is investigating the issue with priority.
Posted Jul 02, 2024 - 14:38 BST
This incident affected: EMEA - London (Inbound Voice Interactions, Outbound Voice Interactions) and EMEA - Frankfurt (Inbound Voice Interactions, Outbound Voice Interactions).
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