VCCI - GTT outage

Incident Report for Vonage Contact Centre (VCC)

Resolved

This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.

Posted May 31, 2025 - 10:30 BST

Investigating

We are currently aware of an ongoing issue affecting inbound and outbound calls to certain APAC number ranges. Our Incident Management team is investigating the issue with priority.

Posted May 31, 2025 - 10:01 BST

This incident affected: APAC - Sydney (Inbound Voice Interactions, Outbound Voice Interactions) and APAC - Singapore (Inbound Voice Interactions, Outbound Voice Interactions).