Call Plan visualiser failing to load - EMEA

Incident Report for Vonage Contact Centre (VCC)

Resolved

This incident has been resolved.

Posted Dec 09, 2020 - 18:46 GMT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 09, 2020 - 16:21 GMT

Identified

The issue has been identified and a fix is being implemented.

Posted Dec 09, 2020 - 16:13 GMT

Investigating

We are aware of an issue with the Call Plan visualiser page affecting a small subset of EMEA customers. We have isolated the issue and we plan to have a fix in place as soon as possible. If you are impacted by this, please notify our technical support via usual channels.

Posted Dec 09, 2020 - 16:13 GMT