This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.
Posted Feb 12, 2024 - 18:48 GMT
Monitoring
Service is now recovered and we are monitoring. If you are still experiencing issues, please contact Support.
Posted Feb 12, 2024 - 17:50 GMT
Identified
We have identified the problem with the Virtual Assistant. We are now progressing to recover service.
Posted Feb 12, 2024 - 15:05 GMT
Investigating
We are currently aware of an ongoing issue affecting calls passing through the Virtual Asistant applet. Our Incident Management team is investigating the issue with priority.
Posted Feb 12, 2024 - 14:41 GMT
This incident affected: EMEA - London (Inbound Voice Interactions, AI Studio Virtual Assistant), EMEA - Frankfurt (Inbound Voice Interactions, AI Studio Virtual Assistant), NAM - Richmond (Inbound Voice Interactions, AI Studio Virtual Assistant), and NAM - Portland (Inbound Voice Interactions, AI Studio Virtual Assistant).