EMEA WebRTC short blip

Incident Report for Vonage Contact Centre (VCC)

Resolved

This incident has been resolved.

Posted Mar 23, 2021 - 17:37 GMT

Monitoring

The issue has been resolved we are currently investigating the root cause. Ff you believe you are affected, please let us know.

Posted Mar 23, 2021 - 16:32 GMT

Update

We are continuing to investigate this issue.

Posted Mar 23, 2021 - 16:17 GMT

Investigating

We've are investigating the issue with a small subset of EMEA WebRTC users could not accept calls at around 4.25pm BST for 5 minutes. If you believe your representatives were impacted, please notify our technical support via usual channels.

Posted Mar 23, 2021 - 16:06 GMT

This incident affected: EMEA - London (WebRTC) and EMEA - Frankfurt (WebRTC).