This issue has been resolved. If you are still experiencing issues, please contact Support.
Posted Jan 10, 2025 - 10:04 GMT
Monitoring
A fix has been implemented and we are monitoring the results. If you are still experiencing issues please contact our Support.
Posted Dec 02, 2024 - 20:09 GMT
Update
Due to inconsistent implementation of recent regulatory changes by Polish carriers, we have calls failing, and caller ID is being withheld to some (but not all) Polish destinations. We are working on this with our carrier partners, but we have some recommendations that may help here.
Posted Oct 04, 2024 - 19:02 BST
Update
We are still investigating the issue with our carrier partners and we are working to onboard alternative solutions. Please note that the problem with the caller ID you are experiencing is related to recent Polish carrier regulations that were implemented by local providers at the end of September.
Posted Oct 04, 2024 - 10:13 BST
Update
The incident management team continues to investigate the issue as a top priority.
Posted Oct 02, 2024 - 13:52 BST
Investigating
We are currently aware of an ongoing issue affecting outbound calling using Polish callback when calling Polish numbers. Our Incident Management team is investigating the issue with priority.
Posted Oct 02, 2024 - 12:20 BST
This incident affected: EMEA - London (Outbound Voice Interactions) and EMEA - Frankfurt (Outbound Voice Interactions).