IR26940 VCC : Delay on Incoming calls using Virtual Assistant

Incident Report for Vonage Contact Centre (VCC)

Resolved

This issue has been resolved. If you are still affected please contact Support.

Posted Nov 10, 2023 - 13:45 GMT

Identified

We have identified the problem and we are actively working to recover the service.

Posted Nov 10, 2023 - 12:41 GMT

Update

The incident management team continues to investigate the issue as a top priority.

Posted Nov 09, 2023 - 20:36 GMT

Update

We are continuing to investigate this issue.

Posted Nov 09, 2023 - 17:01 GMT

Investigating

We are experiencing delays in inbound calls using Virtual Agent . Our Incident Management team is investigating the issue. If you are experiencing issues, please contact Support.

Posted Nov 09, 2023 - 16:54 GMT

This incident affected: NAM - Richmond (Inbound Voice Interactions, AI Studio Virtual Assistant) and NAM - Portland (Inbound Voice Interactions, AI Studio Virtual Assistant).