Subset of EMEA inbound lines not reachable

Incident Report for Vonage Contact Centre (VCC)

Resolved

This incident has been resolved.

Posted May 04, 2021 - 11:21 BST

Monitoring

We are seeing connectivity to the affected lines restored. We will monitor the situation now before resolving this incident.

Posted May 04, 2021 - 10:29 BST

Identified

We have identified a problem with one of our main inbound number providers and we have escalated accordingly. We will share further updates shortly.

Posted May 04, 2021 - 09:35 BST

Investigating

We are aware of an ongoing issue with inbound calls to certain EMEA numbers. We are investigating this problem with highest priority.
If your account is impacted please contact our Customer Support team via your usual channels.

Posted May 04, 2021 - 09:08 BST

This incident affected: EMEA - London (Inbound Voice Interactions) and EMEA - Frankfurt (Inbound Voice Interactions).