IR27016 - VCC Dashboards in NAM delayed
Incident Report for Vonage Contact Centre (VCC)
Resolved
This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.
Posted Jun 25, 2024 - 10:36 BST
Monitoring
Service is now recovered and we are monitoring. If you are still experiencing issues, please contact Support.
Posted Jun 24, 2024 - 19:09 BST
Identified
We have identified the problem with a subset of Dashboards in NAM. We are now progressing to recover service.
Posted Jun 24, 2024 - 18:08 BST
Investigating
We are currently aware of an ongoing issue affecting VCC Dashboards for the NAM area. Our Incident Management team is investigating the issue with priority.
Posted Jun 24, 2024 - 18:06 BST
This incident affected: NAM - Richmond (VCC Platform Supervisor & Admin, Statistics / Reporting) and NAM - Portland (VCC Platform Supervisor & Admin, Statistics / Reporting).
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