Calls failing to establish in EMEA

Incident Report for Vonage Contact Centre (VCC)

Resolved

This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.

Posted Jul 13, 2021 - 17:43 BST

Monitoring

Our monitoring indicates that we have experienced issues with calls between 13:19 and 13:33 GMT. While the service should now be restored, we are investigating the root cause.

Posted Jul 13, 2021 - 13:56 BST

This incident affected: EMEA - Frankfurt (Inbound Voice Interactions, Outbound Voice Interactions).