IR27078 - Bulgarian numbers not reachable
Incident Report for Vonage Contact Centre (VCC)
Resolved
This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.
Posted Nov 15, 2024 - 08:35 GMT
Monitoring
Service is now recovered and we are monitoring. If you are still experiencing issues please contact Support.
Posted Nov 15, 2024 - 08:08 GMT
Investigating
We are currently aware of an ongoing issue affecting calls to a subset of Bulgarian numbers. Our Incident Management team is investigating the issue with priority.
Posted Nov 14, 2024 - 13:31 GMT
This incident affected: EMEA - London (Inbound Voice Interactions) and EMEA - Frankfurt (Inbound Voice Interactions).
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