This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.
Posted Feb 13, 2025 - 19:33 GMT
Update
Service is now recovered and we are monitoring. If you are still experiencing issues please contact Support.
Posted Feb 13, 2025 - 17:24 GMT
Identified
Our carrier partner has identified an issue and are working on resolving this as soon as possible.
Posted Feb 13, 2025 - 16:19 GMT
Update
We are currently aware of an ongoing issue regarding call quality issues and calls not connecting involving BYON and Agent Connect. Our Incident Management team is investigating the issue directly with our carrier partner at highest priority.
Posted Feb 13, 2025 - 14:00 GMT
Update
We are currently aware of an ongoing issue regarding call quality issues and calls not connecting involving BYON and Agent Connect. Our Incident Management team is investigating the issue our carrier partner with high priority.
Posted Feb 13, 2025 - 11:12 GMT
Investigating
We are currently aware of an ongoing issue regarding call quality issues and calls not connecting involving BYON and Agent Connect. Our Incident Management team is investigating the issue with priority.