IR27034 - SSO problems in NAM

Incident Report for Vonage Contact Centre (VCC)

Resolved

This incident has been resolved.

Posted Jul 29, 2024 - 17:12 BST

Monitoring

Service is now recovered and we are monitoring. If you are still experiencing issues, please contact Support.

Posted Jul 29, 2024 - 16:22 BST

Investigating

We are currently aware of an ongoing issue affecting the ContactPad in Salesforce when Single-Sign On is used. Our Incident Management team is investigating the issue with priority.

Posted Jul 29, 2024 - 16:17 BST

This incident affected: NAM - Richmond (ContactPad) and NAM - Portland (ContactPad).