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Incident Report for Vonage Contact Centre (VCC)

Resolved

This incident has been resolved.

Posted Jan 18, 2021 - 15:21 GMT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 17, 2021 - 17:34 GMT

Identified

The issue has been identified and a fix is being implemented.

Posted Jan 17, 2021 - 17:00 GMT

Investigating

We are currently investigating this issue.

Posted Jan 17, 2021 - 16:39 GMT

This incident affected: Cloud 11 - UK & Europe (VCC Platform Supervisor & Admin) and Cloud 8 - UK & Europe (VCC Platform Supervisor & Admin).