Inbound calls failing to connect for a subset of numbers in EMEA

Incident Report for Vonage Contact Centre (VCC)

Resolved

This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.

Posted Sep 21, 2021 - 10:34 BST

Monitoring

Service is now recovered and we are monitoring. If you are still experiencing issues please contact Support.

Posted Sep 21, 2021 - 01:24 BST

Update

The incident management team continues to work with the Carrier partner to recover service.

Posted Sep 20, 2021 - 23:53 BST

Identified

We are currently aware of an ongoing issue affecting inbound numbers to certain UK and EU number ranges. Our Incident Management are working with the Carrier service provider to identify the problem

Posted Sep 20, 2021 - 20:07 BST

This incident affected: EMEA - London (Inbound Voice Interactions) and EMEA - Frankfurt (Inbound Voice Interactions).