This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.
Posted Feb 12, 2025 - 23:33 GMT
Monitoring
Service is now recovered and we are monitoring. If you are still experiencing issues please contact Support.
Posted Feb 12, 2025 - 12:37 GMT
Update
The incident management team continues to work with the Carrier service provider at top priority.
Posted Feb 12, 2025 - 12:13 GMT
Update
The incident management team continues to work with the Carrier service provider at top priority.
Posted Feb 12, 2025 - 11:38 GMT
Update
The incident management team continues to work with the Carrier service provider at top priority.
Posted Feb 12, 2025 - 11:05 GMT
Update
The incident management team continues to work with the Carrier service provider to identify the problem.
Posted Feb 12, 2025 - 09:44 GMT
Investigating
We are currently aware of an ongoing issue affecting inbound numbers to certain number ranges. Our Incident Management team is investigating the issue with priority.
Posted Feb 12, 2025 - 08:50 GMT
This incident affected: EMEA - London (Inbound Voice Interactions) and EMEA - Frankfurt (Inbound Voice Interactions).