This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.
Posted Aug 30, 2024 - 19:04 BST
Monitoring
We have successfully removed the blocked interactions from our system. If you are still experiencing issues with stuck interactions, please reach out to our support team for further assistance. Thank you for your patience and understanding.
Posted Aug 29, 2024 - 23:53 BST
Identified
We are actively working towards removing the stuck interactions. Our team is focused on resolving this issue as quickly as possible.
Posted Aug 29, 2024 - 22:48 BST
Update
The services were fully restored at 19:45 UTC. However, we are currently observing some interactions that remain stuck. Our team is actively working to resolve this issue. Further updates will be provided as soon as they are available.
Posted Aug 29, 2024 - 21:56 BST
Investigating
We are currently aware of an ongoing issue affecting the VCC platform for ContactPad not loading, connection issues and stuck interactions. Our Incident Management team is investigating the issue with priority.
Posted Aug 29, 2024 - 20:47 BST
This incident affected: NAM - Richmond (Inbound Voice Interactions, ContactPad, Statistics / Reporting).