IR26955 VCC: PCI Pal Login Issue

Incident Report for Vonage Contact Centre (VCC)

Resolved

This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.
If agents are still being affected, please ask them to clear their browser cache and cookies which should resolve the issue.

Posted Jan 04, 2024 - 11:11 GMT

Monitoring

We have identified the problem with PCI Pal. The issue is related to a change made to accommodate a Google Chrome change related to cookies. Service should be restored if affected agents clear their cache and cookies.

Posted Jan 04, 2024 - 10:56 GMT

Investigating

We are currently aware of an ongoing issue involving PCI Pal Solution. Our Incident Management team is investigating the issue with priority.

Posted Jan 04, 2024 - 10:32 GMT

This incident affected: EMEA - London (PCI Payments).