Vonage services have been fully restored following today's service interruption, which began at 2026-09-16 07:50 UTC. Full resolution has been confirmed effective 2026-09-16 15:26 UTC. Impacted customers will receive a formal RFO. If you have any questions, please contact https://www.vonage.com/support/
Posted Sep 16, 2026 - 21:10 BST
Monitoring
Vonage services continue to show signs of recovery following today's interruption in WebRTC. We'll continue to provide further updates here within 2 hours and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
Posted Sep 16, 2026 - 19:25 BST
Update
The issue may be impacting WebRTC calls in all regions (update). We are working to resolve the issue as soon as possible.
We'll continue to provide further updates here within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Posted Sep 16, 2026 - 13:50 BST
Update
We continue to work to resolve the issue that may be impacting WebRTC calls in the EMEA region. We'll continue to provide further updates here within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Posted Sep 16, 2026 - 13:17 BST
Update
We are working to resolve the issue that may be impacting WebRTC calls in the EMEA region. We'll continue to provide further updates here within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Posted Sep 16, 2026 - 10:41 BST
Investigating
We are aware of issues that may be impacting WebRTC calls in the EMEA region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Posted Sep 16, 2026 - 09:37 BST
This incident affected: EMEA - London (WebRTC), EMEA - Frankfurt (WebRTC), NAM - Richmond (WebRTC), NAM - Portland (WebRTC), APAC - Sydney (WebRTC), and APAC - Singapore (WebRTC).