IR27083 - Virtual Assistant integration issues
Incident Report for Vonage Contact Centre (VCC)
Monitoring
Service is now recovered and we are monitoring. If you are still experiencing issues, please contact Support.
Posted Dec 27, 2024 - 22:01 GMT
Investigating
We are currently aware of an ongoing issue affecting the Virtual Assistant integration. Our Incident Management team is investigating the issue with priority.
Posted Dec 27, 2024 - 21:01 GMT
This incident affects: NAM - Richmond (AI Studio Virtual Assistant) and NAM - Portland (AI Studio Virtual Assistant).
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