IR27103 VCC: SCV WrapUp issues in NAM

Incident Report for Vonage Contact Centre (VCC)

Resolved

This incident has been resolved.

Posted Feb 24, 2025 - 09:34 GMT

Identified

We've identified this to be affecting specific customer configurations and are following up with the customers impacted

Posted Feb 24, 2025 - 09:26 GMT

Investigating

We are currently aware of an ongoing issue affecting agent wrap-up duration for SCV customers in NAM. Our Incident Management team is investigating the issue with priority.

Posted Feb 24, 2025 - 08:50 GMT

This incident affected: NAM - Richmond (Service Cloud Voice (SCV)) and NAM - Portland (Service Cloud Voice (SCV)).