IR27176 - NAM Log a Call in Salesforce problems

Incident Report for Vonage Contact Centre (VCC)

Resolved

This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.

Posted Jul 31, 2025 - 18:25 BST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 31, 2025 - 17:54 BST

Identified

We have identified the problem with Log a Call for the NAM region and for Connect calls. We are now progressing to recover service.

Posted Jul 31, 2025 - 16:34 BST

Investigating

We are currently aware of an ongoing issue affecting the Log a Call for the NAM region. Our Incident Management team is investigating the issue with priority.

Posted Jul 31, 2025 - 15:46 BST

This incident affected: NAM - Richmond (Salesforce.com Integration) and NAM - Portland (Salesforce.com Integration).