IR27027 - VCC Dashboards in APAC delayed

Incident Report for Vonage Contact Centre (VCC)

Resolved

This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers

Posted Jul 17, 2024 - 16:03 BST

Monitoring

Service is now recovered and we are monitoring. If you are still experiencing issues, please contact Support.

Posted Jul 17, 2024 - 13:17 BST

Identified

We have identified the problem with the issue affecting VCC Dashboards for the APAC area. We are now progressing to recover service.

Posted Jul 17, 2024 - 13:08 BST

Investigating

We are currently aware of an ongoing issue affecting VCC Dashboards for the APAC area. Our Incident Management team is investigating the issue with priority.

Posted Jul 17, 2024 - 12:51 BST

This incident affected: APAC - Singapore (Statistics / Reporting).