IR27186 - Historical Analytics not displaying some data

Incident Report for Vonage Contact Centre (VCC)

Resolved

This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.

Posted Aug 21, 2025 - 15:32 BST

Update

We are actively working on the resolution. We are speeding up processing the remaining messages to restore the historical data being available in Analytics

Posted Aug 21, 2025 - 13:22 BST

Identified

We have identified the possible root cause, and we are working in deploying a solution.

Posted Aug 21, 2025 - 11:35 BST

Investigating

We are currently investigating this issue.

Posted Aug 21, 2025 - 09:23 BST

This incident affected: EMEA - London (Statistics / Reporting) and EMEA - Frankfurt (Statistics / Reporting).