IR27426 - Historical Analytics - problems with downloading reports

Incident Report for Vonage Contact Centre (VCC)

Resolved

Vonage services have been fully restored following today’s service interruption, which began at 2026-09-14 13:00 UTC (23:00 AEST). Full resolution has been confirmed effective as of 2026-09-15 06:10 UTC (16:10 AEST) . Thank you for your patience and understanding as we worked to restore services as quickly as possible.

If you have any questions, please contact https://www.vonage.com/support/

Posted Sep 15, 2026 - 07:13 BST

Investigating

We are aware of issues that may be affecting report downloads in Historical Analytics in the APAC region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 4 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

Posted Sep 15, 2026 - 05:54 BST

This incident affected: APAC - Sydney (Statistics / Reporting) and APAC - Singapore (Statistics / Reporting).