Calls failing in Cloud 11

Incident Report for Vonage Contact Centre (VCC)

Resolved

This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.

Posted Jul 20, 2021 - 15:31 BST

Monitoring

Service is now recovered and we are monitoring. If you are still experiencing issues please contact support.

Posted Jul 20, 2021 - 14:55 BST

Identified

We have identified the problem with call connectivity in Cloud 11 between 2PM and 2:15PM BST. The service has fully recovered. If you believe your account has been affected, please contact our Support via standard channels.

Posted Jul 20, 2021 - 14:32 BST