IR27081 - NAM VCC portal and ContactPad outage
Incident Report for Vonage Contact Centre (VCC)
Resolved
This issue has been resolved. If you are still experiencing issues, please contact Support.
Posted Dec 03, 2024 - 23:57 GMT
Monitoring
Service is now recovered and we are monitoring. If you are still experiencing issues, please contact Support.
Posted Dec 03, 2024 - 21:32 GMT
Identified
We have identified the problem with NAM Contact Centers. We are now progressing to recover service.
Posted Dec 03, 2024 - 21:18 GMT
Investigating
We are currently aware of an ongoing issue affecting the VCC portal and ContactPad for the NAM region. Our Incident Management team is investigating the issue with priority.
Posted Dec 03, 2024 - 21:06 GMT
This incident affected: NAM - Richmond (ContactPad, VCC Platform Supervisor & Admin) and NAM - Portland (ContactPad, VCC Platform Supervisor & Admin).
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