IR27131 VCC: Outbound Calling Issues - EMEA

Incident Report for Vonage Contact Centre (VCC)

Resolved

This incident has been resolved.

Posted Apr 11, 2025 - 13:15 BST

Monitoring

This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.

Posted Apr 11, 2025 - 11:40 BST

Identified

We have identified the problem affecting outbound calling. We are actively working to recover the service. If you are experiencing issues please contact Support.

Posted Apr 11, 2025 - 11:11 BST

Investigating

We are currently aware of an ongoing issue affecting outbound calling in the EMEA region. Our Incident Management team is investigating the issue with priority.

Posted Apr 11, 2025 - 10:27 BST

This incident affected: EMEA - London (Outbound Voice Interactions) and EMEA - Frankfurt (Outbound Voice Interactions).