IR27023 - PCI Pal payment issues

Incident Report for Vonage Contact Centre (VCC)

Resolved

This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.

Posted Jul 08, 2024 - 12:19 BST

Monitoring

A routing update has been applied. If you are still experiencing issues please contact Support.

Posted Jul 05, 2024 - 17:31 BST

Investigating

We are currently aware of an ongoing issue involving PCI payments. Our Incident Management team is investigating the issue with priority.

Posted Jul 05, 2024 - 16:03 BST

This incident affected: EMEA - London (PCI Payments) and EMEA - Frankfurt (PCI Payments).