IR27293 - WebRTC connectivity issues in APAC region

Incident Report for Vonage Contact Centre (VCC)

Resolved

Vonage services have been fully restored following today's WebRTC service outage in APAC region, which began at 2026-04-01 3:41 AM UTC. Full resolution has been confirmed effective 2026-04-01 6:05 AM UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible.

If you have any questions, please contact https://www.vonage.com/support/

Posted Apr 01, 2026 - 08:25 BST

Identified

We are aware of issues that may be impacting your WebRTC service in APAC region. Our engineers are working to resolve the issue as soon as possible. We'll provide further updates within 2 h 30 m. Thank you for your patience and understanding.

If you have any questions, please contact https://www.vonage.com/support/

Posted Apr 01, 2026 - 07:44 BST

This incident affected: APAC - Sydney (WebRTC) and APAC - Singapore (WebRTC).