One way audio on inbound calls in the UK

Incident Report for Vonage Contact Centre (VCC)

Resolved

This incident has been resolved.

Posted Mar 01, 2021 - 16:52 GMT

Monitoring

Our inbound onward carrier has applied a fix and we believe this issue should now be resolved.
Should you experience any further one way audio issues on inbound calls please let us know.

Posted Mar 01, 2021 - 16:05 GMT

Investigating

We are currently investigating a potential wider issue causing one way audio on a number of inbound calls within the UK.
If you have observed this problem on your account please contact our Customer Support team.

Posted Mar 01, 2021 - 15:46 GMT

This incident affected: EMEA - London (Inbound Voice Interactions) and EMEA - Frankfurt (Inbound Voice Interactions).