This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.
Posted 7 months ago. Aug 29, 2024 - 14:21 BST
Investigating
We are currently aware of an ongoing issue involving AWS which might cause issues with call delivery. Our Incident Management team is investigating the issue with priority.
Posted 7 months ago. Aug 29, 2024 - 10:56 BST
This incident affected: APAC - Sydney (Inbound Voice Interactions, Outbound Voice Interactions), APAC - Singapore (Inbound Voice Interactions, Outbound Voice Interactions), EMEA - London (Inbound Voice Interactions, Outbound Voice Interactions), EMEA - Frankfurt (Inbound Voice Interactions, Outbound Voice Interactions), NAM - Richmond (Inbound Voice Interactions, Outbound Voice Interactions), and NAM - Portland (Inbound Voice Interactions, Outbound Voice Interactions).